FAQs

COVID-19

• COVID-19 FAQ's

E-mails

• Basic information about e-mail sent from CampSite
• Outbound Email Policy
• Parents are Not Receiving our Emails
• Sending Files (e.g. Multiple Attachments) By E-Mail
• Types of e-mail and marketing e-mail opt-out

Passwords

• Mass Resetting Parent or Staff Dashboard Passwords
• Resetting Staff Dashboard Passwords
• Helping Parents Log into the Parent Dashboard
• I am logged out of the administrative side when looking at the Parent Dashboard

Enrollment Form

• How do I add a new session to the enrollment form?
• I created a new session but it's not showing up on the enrollment form. Why?
• A parent can't see a certain enrollment option on the enrollment form. Why?
• How do I add enrollment extras to the enrollment form?
• How do I report on campers who started the enrollment process but did not finish?
• How do I restrict enrollment options by a pre-enrollment question?

Financial

• Sibling discounts in CampSite
• Can families enroll after all payment schedules have finished?
• What is the difference between Statements & Invoices?
• Credit Card is not displaying as an available refund method