FAQs
Getting Started
Attendance Module
Admin Users
Advanced Reports
- What are the different permission levels for saved reports?
- Why can't I see or make changes to certain saved reports?
- How do I edit which users have permissions for a saved report?
- There are reports in my database that no one has "Admin" permission to edit/delete. How do I fix that?
- Common Advanced Reports and how to create them
- Why can't I click the "Schedule e-mail" button?
Camper Enrollment
- How do I change a camper's enrollment?
- How do I remove the camper's charges when they unenroll?
- What do lead statuses represent and how are they assigned to campers?
- Can I let a certain camper enroll without making payment?
- I'm trying to manually enroll a camper but the enrollment option I need isn't showing up. Why?
- Why are campers being waitlisted for a session that still has spots remaining?
CampSite Billing
Credit Card/ACH Processing
- How much does it cost to process credit card payments/refunds?
- How do I add a credit card processing fee to the enrollment form?
- How long does it take for a refund to be processed?
- How do I contact Support for Constellation Payment Gateway?
- How do I cancel a credit card or ACH transaction to stop it from being processed?
- What does "transaction error" mean?
COVID-19
Customizing CampSite
- How do I update my camp's logo and/or default email header?
- Where do I edit the registration contract?
- Does CampSite integrate with any third party softwares (e.g. QuickBooks)?
- What can we do with CampSite's API?
- Can I customize the options available for gender?
- Where do I edit the values in a dropdown list for a certain question/custom field?
Donations + Extended Payments Module
- What's the difference between a general donation and an extended payment?
- How does a donation get applied to a family's balance?
- Where can I see donations towards a specific family?
- How do I invoice a donor for an extended payment?
- How does a donor fulfill a payment request I created?
- Can I mass email donors?
E-mails
- Basic information about e-mail sent from CampSite
- Outbound Email Policy
- Parents are Not Receiving our Emails
- Types of e-mail and marketing e-mail opt-out
- How do I attach multiple files to an email?
- How do I attach a file larger than 1 MB?
Enrollment Form
- How do I print a camper's completed enrollment form?
- How do I add a new session/program to the enrollment form?
- How do I stop all enrollment?
- How do I stop enrollment for a certain session/program?
- How do I fix an enrollment bundle that has the wrong session(s) built into it?
- Where do I edit our minimum deposit?
Financial
- Sibling discounts in CampSite
- How do I set up payment schedules?
- How do I batch generate invoices for the families on a payment schedule?
- Why is a parent seeing a different balance on the Parent Dashboard?
- What does it mean when a transaction is highlighted yellow?
- Can people other than the primary parents make payments towards a family's balance?
Forms
Financial Reporting
- How do I find families who have an outstanding balance for the year?
- The ‘Deposit Report’ does not match our merchant report - why is that?
- How do I generate revenue or income by session?
- How do I calculate the total amount of payments my camp has received so far?
- How do I calculate the total amount that parents still need to pay?
Miscellaneous
Medical Module
Opening & Closing Database Years
Profile Pages
Parent Dashboard
- How do I mass reset passwords for parents or staff?
- A parent can't log in to the Parent Dashboard. How can I help?
- A parent is having trouble resetting their password for the dashboard. How can I help?
- How does a camper purchase an enrollment extra after enrollment?
- How do I see what a parent sees on the Parent Dashboard?
- What's the difference between a "primary parent" and a "divorced parent"?