FAQs

E-mails

• Basic information about e-mail sent from CampSite
• Outbound Email Policy
• Parents are Not Receiving our Emails
• E-mail statistics and actions
• Types of e-mail and marketing e-mail opt-out
• Sending Files by E-mail

Passwords

• Resetting Parent Dashboard Passwords
• Resetting Staff Dashboard Passwords
• Helping Parents Log into the Parent Dashboard
• I am logged out of the administrative side when looking at the Parent Dashboard

Enrollment Form

• New sessions are not appearing on the enrollment form
• Parents are not seeing an enrollment option on the enrollment form

Financial

• Sibling discounts in CampSite
• Can families enroll after all payment schedules have finished?
• What is the difference between Statements & Invoices?
• Credit Card is not displaying as an available refund method