Admin Users

Getting an error that the e-mail address already exists when creating a new admin user

Deleted users are not permanently deleted from your database - they're still stored on the back-end of your account. This error message indicates that the email address you're trying to assign to the new user is still assigned to one of your deleted admins.

Instead of creating a new user account with this email address, the CampSite Support team must reinstate the previous account  that was deleted. To request that an admin user's account be reinstated, send an email to CampSite Support via support@campmanagement.com.

Tip: If the previous user account was deleted to revoke access to your database temporarily, in the future, lock them out instead of deleting them. Click here to learn more.

How can I change another admin user's password for them?

Admin users with DB Management Admin permissions may reset another user's password following these steps:

  1. Go to Admin
  2. Select the DB Management tab
  3. Select the Users tab
  4. Locate the relevant user and double click the 3 dots to expand their settings
  5. Scroll down to Change Password and enter a new password
  6. Click "Save changes for this user"

For more detailed help, click here.

Why Do I Need to Update my CampSite Password Every 6 Months?

Every six months you will be required to update your CampSite admin login password.

CampSite requires these password updates due to PCI Compliance standards. PCI (Payment Card Industry) is required to help keep credit card data safe.

For more information on PCI Compliance please see: How to Achieve PCI Compliance

A CampSite password must contain:

  • At least 8 characters
  • 1 uppercase and 1 lowercase letter
  • 1 number