Parent Dashboard

How do I mass reset passwords for parents or staff?

Passwords can be reset for multiple parents or staff at once via mass email. Compose your message explaining that the recipient is receiving a new password, and then before clicking to "Send e-mail", click the link that says "Reset Parent Dashboard passwords..." / "Reset Staff Dashboard passwords..."  Checkmark the appropriate box(es) underneath.

Upon sending your message, CampSite will reset every recipient's password and deliver (2) emails to them: the message you composed, plus a second email containing their new password and the link to your camp's Dashboard.

Mass password resets are typically completed after a camp imports families/staff into their database in order to give those individuals access to their account for the Parent/Staff Dashboard.

1. Create an Advanced Report

To begin, navigate to the Campers or Staff dropdown menu on the navigation bar and select "Advanced Reports."

Resetting Parent Dashboard Passwords

 
Create a report that contains all the campers whose parents you wish to provide with a Parent Dashboard password (or, all Staff).

Next, click the "E-mail" button in the Advanced Reports toolbar to mass e-mail all parents/staff.

To reset passwords for the Parent Dashboard, you'll need to select the option to send an e-mail to all families.

2. Click to send an e-mail

3. Compose your e-mail

Next, compose your custom e-mail message. This will be the first of 2 emails parents will receive. In this message, you can convey that a Dashboard account was set up for the recipient on their behalf, and explain that they'll receive their password and the Dashboard link in a second email (which is sent right after your present message is sent). 

The recipient should use their email address (to which you sent this message) and the temporary password in order to log in.

See above for an example of what your custom e-mail message could convey.

4. Trigger the Password Reset

Next, in the "Send e-mail" section, click to "Reset Dashboard passwords..."

 Checkmark which recipients you wish to reset the passwords for, and then click to "Send e-mail."

5. Parent/Staff Sets Password and Logs In

Upon sending your email, CampSite will send the user two email messages: the message you wrote, plus the following automated email, which includes their username and a link to set up their account password/log in.

Upon clicking the link, the user will be directed to the password reset page

  • Please note: for security purposes, this link expires after 24 hours.
    If the link has expired, you can send the family/staff a new password reset link by going to their profile, opening the action menu, and selecting to "Reset dashboard password."

After creating a password and submitting the page, the parent/staff will be immediately logged into their Dashboard.

A parent can't log in to the Parent Dashboard. How can I help?

Make sure that:

  1. They're using the right URL for your Parent Dashboard login page.
  2. They're entering the correct email address and password for their account.
    • If they forget their password, they can click "What's my password?" on the login page to reset it. Or, you can email them a link to reset their password. Click here to learn how. 
    • If they say they're entering the correct credentials, test this by trying to log into the Parent Dashboard yourself using their email and password. If you're successful, then the parent isn't entering the correct credentials onto the right page.

If you're also unable to log into the Parent Dashboard with the parent's credentials, double check that the parent's email address on file is spelled correctly and/or doesn't have a space at the end of the address. To look for a space, double click to edit their email address and arrow over to the end of their address. Delete any space(s) as needed.

If the parent is still having trouble after attempting all of the above, contact CampSite Support for assistance.

A parent is having trouble resetting their password for the dashboard. How can I help?

The issue could either be that the parent isn't entering the correct email address into the Password Reset tool and therefore not triggering the password reset email; or, they're successfully triggering the email but can't find it in their inbox.

To ensure the password reset email is triggered, make sure they're entering the correct email address associated with their account, checking for typos or extra spaces at the end of the address.

To ensure they're finding the email, advise the parent to search their entire inbox for a message with the subject line "Password rest for [YOUR CAMP'S NAME]". The email will be sent from services@mail.campsite-mail.com but with your camp's reply-to address.

As an admin, you can also trigger the password reset email for the parent via the action menu on their profile.

How does a camper purchase an enrollment extra after enrollment?
  1. Log in to the Parent Dashboard
  2. Select the Enrollment page
  3. Click "Purchase additional options" right beneath the camper's enrollment button
  4. Select extra(s) and proceed to checkout

For step-by-step instructions, click here.

Please also note that your enrollment extra(s) must be configured so that they're "available after checkout", otherwise campers may only purchase them during the enrollment process. To learn how to make extras available after checkout, read our "How do I control whether an enrollment extra is available for purchase after enrollment?" FAQ under the "Enrollment Form" section.

How do I see what a parent sees on the Parent Dashboard?

The best way to simulate a parent's experience of the parent dashboard is to create a family account for yourself and use it to log into the Parent Dashboard like an actual parent would.

To create a family account for yourself, you can either use the "Add New Family" tool on the admin-side of CampSite (click here to learn more), or complete your camp's New Family Enrollment Form like your actual parents do.

What's the difference between a "primary parent" and a "divorced parent"?

The main difference is what they can access when they log into the Parent Dashboard.

Primary parents have access to all features of the Parent Dashboard (enrolling campers; filling out forms; financials/making payments; etc.)

Divorced parents can only access the homepage, as well as Camp Today and Phone Call Scheduling (for camps who have purchased those modules).

From an admin's standpoint, both primary and divorced parents can be included on email communication, and both can be designated to receive the family's invoices (if they're on a payment schedule).