Credit Card/ACH Processing
How much does it cost to process credit card payments/refunds?
For Constellation Payments' processing rates, please contact our Payments Team be emailing payments@campmanagement.com or by calling 516-719-7075.
How do I add a credit card processing fee to the enrollment form?
CampSite does not include a feature for adding fees to transactions.
The enrollment extras feature allows camps to add additional fees to a camper's enrollment balance, which could be used to implement an additional fee to cover credit card processing (e.g. a mandatory 3% enrollment extra on each of your enrollment option bundles on Step 9).
If creating a mandatory enrollment extra for processing fees, please keep in mind:
- Enrollment extras are calculated from the tuition price of the bundle that the camper selects to enroll for. If you offer other extras for purchase, they will not be subject to your processing fee extra.
- Enrollment extra fees are added to the camper's balance, so if a family is on a payment schedule, they'll pay the total amount of their processing fees gradually. For example, if tuition is $1000 and there's a mandatory 3% enrollment extra, the family will be billed $1000 + $30 ($1030 total). Once their balance is fully paid, they will have remitted $1000 towards tuition and $30 towards credit card fees.
- All campers enrolling for the bundle with the mandatory enrollment extra are subject to it - even if they end up not paying by credit card.
- However, it's possible to create an automatic discount based on the payment method selected at checkout (e.g. "is not credit card"), to "offset" the enrollment extra processing fee.
- If you allow parents to make payments via the parent dashboard, they're free to do so using whichever payment method they want - meaning, even if they selected 'checking account' on the enrollment form, they could make a credit card payment towards their balance later. If that happens, an admin user must manually adjust the amount of their processing fee so that it only reflects the credit card payments they've made.
Overall, keep in mind that the enrollment extras feature was not designed for credit card surcharging, so utilizing it as such will likely require some manual admin work to ensure accuracy. Camps who require full payment at the time of enrollment and only accept credit cards for payment are best suited for this solution.
To learn how to create new enrollment extras, click here.
To learn how to add enrollment extras to your enrollment form, click here.
To learn how to create an automatic discount, click here.
How long does it take for a refund to be processed?
Typically, most credit card refunds take 3-5 business days to process, while ACH refunds take approximately 5-10 business days.
However, the amount of time it takes for money to appear in the family's account is dependent on the family's financial institution. Some banks will hold funds for up to 30 days before returning it to the client's card/account.
To inquire about the processing status of a refund, contact your payment gateway directly. If needed, you can locate the reference number for the refund transaction (i.e. payment gateway ID number) by opening the transaction details for the refund from the family's profile page.
How do I contact Support for Constellation Payment Gateway?
Our Payment Team can assist you with contacting the Constellation Payment Gateway!
Please email payments@campmanagement.com or contact by phone by dialing 516-719-7075.
How do I cancel a credit card or ACH transaction to stop it from being processed?
To stop a credit card or ACH transaction from being processed, it must be voided from your payment gateway before your gateway settles it later that evening.
Camps using Constellation Payments for their payment gateway can cancel same-day credit card and ACH payments/refunds using CampSite's void feature. To void a transaction, use the "Void transaction" button within the transaction details window of each credit card and ACH transaction on a family, guest, or group profile page. To learn more, click here.
If you're not using Constellation Payments, you must contact your payment gateway directly to request a void. Upon having the transaction voided, reverse the transaction from the relevant profile page so the transaction is no longer calculated into the remaining balance. Click here to learn how to reverse a transaction.
What does "transaction error" mean?
The payment was declined when your payment gateway attempted to process it.
We recommend contacting the cardholder to see if there's an issue with the card before trying the payment again. If you're still having issues, contact the Payments Team at payments@campmanagement.com or by phone at 516-719-7075 to ask for more details about the decline reason.
What does the error "Amount must be between 1 and #####" mean?
The amount you're attempting to transact exceeds the single transaction limit that Constellation has set for your payment gateway account. For example, "between 1 and 200000" indicates a single transaction limit of $2000.00.
You can either post multiple, smaller payments that are within your transaction limit; or, contact Constellation Payments and request that the limit be increased.