CampSite Subscription Billing
Who do I contact to discuss my CampSite invoice?
For all inquiries related to your CampSite bill (e.g. details regarding your fees; updating your payment method, etc.), please contact our Billing Department by emailing billing@campmanagement.com.
Please note you must be an authorized billing contact on the account to be given information on your organization’s specific billing information.
How do I get a copy of an invoice or receipt?
CampSite's billing department automatically emails a copy of your camp's invoices to the billing contact on file for your account. To verify or update the email address on file for your camp's billing contact, please email billing@campmanagement.com.
Otherwise, to request a copy of an invoice or obtain any other billing information, please email billing@campmanagement.com and representative from our Billing department can provide what you need.
Please note that invoices will only be released to those listed as an authorized billing contact for your CampSite account.
How do I remove modules from my CampSite subscription?
Modules can be removed from your next subscription at the time it renews, if you submit a request at least 30 days in advance of your subscription renewal date.
To confirm your subscription renewal date, or request to remove a module, please contact support@campmanagement.com.
How do I pay my invoice?
We aim to make payments as seamless as possible. You can pay your open invoices directly via the link provided in your monthly billing email. We currently accept all major credit cards and ACH transfers.
Can I update my payment method or billing address?
For security reasons, users cannot manually update payment details within the dashboard. To update your credit card on file or change your billing contact information, please reach out to our Billing Administrator Olivia, at obeaullan@campmanagement.com.
Tip: When emailing, please include your Account Name and the last four digits of the current card on file so we can verify your identity quickly.
How do I upgrade or downgrade my plan?
If your needs have changed, we are happy to help you find the right fit. Please contact our billing team at billing@campmanagement.com. Changes to your plan are typically processed within 1–2 business days and will be reflected on your next billing cycle.
Where can I get a copy of a past invoice?
While we send a receipt to the billing email on file every month, we know things get lost in the shuffle! If you need a PDF copy of a past invoice, just send a quick note to our Billing Administrator Olivia, at obeaullan@campmanagement.com with the date range you’re looking for.
What is your refund policy?
We strive for transparency and fairness in our billing. If you believe there has been an error on your invoice or wish to discuss a refund, please contact us at billing@campmanagement.com. We review all requests on a case-by-case basis to ensure a fair resolution.
How do I cancel my subscription?
We’re sorry to see you go! To initiate a cancellation, please email billing@campmanagement.com. Our team will guide you through the final steps to ensure your data is handled according to your preferences before the account is closed.
The "Fast-Track" Billing Template
Speed up your request!
To ensure your security and help us resolve your inquiry as quickly as possible, please copy and paste the following into an email to billing@campmanagement.com:
- Subject: [Account Name] - [Type of Request: e.g., Update Card / Invoice Copy]
- Account Name:
- Registered Admin Email:
- Description of Request:
Note: For your protection, please do not include your full credit card number in your email. Once we receive your request, a billing specialist will reach out with a secure way to update your details.