Miscellaneous

Which web browsers does CampSite support?

The following browsers are supported for use by CampSite administrators:

  • Google Chrome
  • Mozilla Firefox
  • Safari

The following browsers are supported for the Parent, Staff and Event Dashboards, including Camp Today:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Internet Explorer versions 9 and above

Note that other browsers may be used, but are not fully supported.

If you identify an issue in CampSite while using one of the supported browsers listed above, please submit a report to support@campmanagement.com, including the operating system and version of the browser in use.

How do I make sure labels are aligned right when printing?

Double check your printer "scale" settings before printing the labels. The scale should always be set to "actual size" or 100%. 

Do not select “Fit to Page”. Otherwise, your printing will not be printed at the actual size and won’t align properly to your labels.

Why do I keep getting logged out of the Administrative Page?

This typically occurs when an admin is also logging into the Parent Dashboard simultaneously.

When logged in as an admin, logging in to the Parent Dashboard at the same time/in the same browser will end your admin session, and vice-versa. 

To prevent this, use a different web browser for logging into the Parent Dashboard.

The Difference between Enrollment and Registration

Enrollment is a term that is unique to the Camper Module. Campers can enroll in new sessions or options for camp each year via the Parent Dashboard and Enrollment Forms. Below is an image of the Camper Enrollment form through the Parent Dashboard:

For more information on the Camper Enrollment process please see: Parent Dashboard: Enrolling a Camper

Registration is a term that is unique to the Events Module. The Events module is similar to the Campers module and enrollment system, but it is intended for groups or individual adults to register for programs hosted by the camp. Below is an image of the Individual Registration page through the Events Dashboard:

For more information on the Individual Registration process please see: Individual Registration

For more information on the Group Registration process please see: Group Registration

How to see the Parent Facing side of Campsite

To see the parent side of your Campsite database, you will need to create a fake family and camper profile. You can do this in two ways:

  1. Fill out the New Family Enrollment form in your database
  2. Create a new family via the "Add New Family" button on the navigation bar

For either method used, we recommend using a new browser type to view the Parent Dashboard than the one you are using to view the admin facing side.  This is recommending to prevent needing to log in and out over and over. 

For example, if you usually use the Chrome web browser to view Campsite as an admin user, we would recommend using a new web browser type (such as Firefox web browser) to login as a parent to the Parent Dashboard. This way you can see both sides of the database without needing to login and log out repeatedly. 

1. Filling out the New Family Enrollment Form

To begin with this method, you will need to go to your New Family Enrollment link. 

As in the video clip above, begin by filling out some basic information for this form. The information used can be placeholder data and does not need to be real family information. Even the email address does not need to be a real or existing email address to be used to create an account. 

Fill out all required fields and then submit the form.

Once the form is submitted you will be logged into the Parent Dashboard for this new family and will be directed to the Enrollment Process for the camper you created. You can navigate away from this page if needed to view the options on the left side bar.

2. Using the "Add New Family" button

In this method, begin on the admin landing page. Hover your cursor over the green "Campers" button on the top navigation page and click on "Add New Family".

When you add a family, you will be immediately redirected to their Family Profile page upon submission. Once there, you will want to use the Action Menu to reset the password for P1.

Lastly, you will navigate to the Parent Dashboard Login page.

This page link begins with the same CampSite URL you use to access the admin portal (e.g. firewood.campmanagement.com) but ends with .com/campers, as pictured above. 

On this page you will use the fake email address and the newly reset password to login as the parent.

When you login, you will be directed to the home page. Use the options on the left side bar to navigate the Parent Dashboard as needed. 

Where Should I Add My Questions in the Setup Wizard so they Appear in the Enrollment Process?

There is more than one location to add questions in the CampSite Setup Wizard. Depeding on which step a question is added by an admin user, it will appear in a different location on the Parent facing side during the enrollment process. This is a breakdown on where questions will appear to parents based on where they are added on the admin side.

Step 1: Request For Information and New Family Enrollment Form

Family and Camper questions added to Step 1 of the Setup Wizard will appear on the Request for Information form and the New Family Enrollment Form. One of these forms will be filled out by a parent to create their family account. This form will only be filled out once by the parent (on creation of their account) and will never be filled out again. For this reason, questions added here should be considered "one and done" or permanent questions that you do not need to ever ask families again once they exist in your CampSite database. 

This image below shows how these question types appear to parents:

Family Questions will be asked once per family as a whole unit.

Camper Questions will be asked once per camper in the family.

Step 8: Enrollment Form Setup

On Step 8: Enrollment Form Setup, enrollment questions are general questions that will appear on all enrollment forms once per enrollment year, regardless of the enrollment option selected. These questions will be asked of all campers each year.

If you have created a question on Step 8: Enrollment Form Setup and have set the "Show before enrollment options?" setting set to "No", then it will appear on "Step 2: Questions" of the parent Enrollment Process under "Enrollment questions + additional options".

If you have created a question on Step 8: Enrollment Form Setup and have set the "Show before enrollment options?" setting set to "Yes", then it will appear on a step called "Pre-enrollment Questions". This step only appears when the "Show before enrollment options?" setting is set to "Yes" inside one of the Step 8: Enrollment Form Setup quesiton settings. This step will not appear if all of the "Show before enrollment options?" settings are set to "No" inside each Step 8: Enrollment Form Setup question settings. 

Step 9: Enrollment Options

Step 9: Enrollment Options questions are enrollment option specific and will only appear to parents when they select the specific enrollment option + bundle that a question is created under during the enrollment process. 

Questions added to a bundle on Step 9: Enrollment Options will appear to parents on "Step 2: Questions" of the Enrollment Process under "ENROLLMENT OPTION NAME HERE + additional options". Depending on the bundle name, this will be titled differently. In the example pictured above the bundle name is "Camp Firewood" so the section appears as "Camp Firewood + additional options". 

These questions will appear once per enrollment year for each enrollment option that is selected which has a question associated to it on the admin side of Step 9: Enrollment Options.