Miscellaneous
Which web browsers does CampSite support?
The following browsers are supported for use by CampSite administrators:
- Google Chrome
- Mozilla Firefox
- Safari
The following browsers are supported for the Parent, Staff and Event Dashboards, including Camp Today:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
- Internet Explorer versions 9 and above
Note that other browsers may be used, but are not fully supported.
If you identify an issue in CampSite while using one of the supported browsers listed above, please submit a report to support@campmanagement.com, including the operating system and version of the browser in use.
How do I make sure labels are aligned right when printing?
Double check your printer "scale" settings before printing the labels. The scale should always be set to "actual size" or 100%.
Do not select “Fit to Page”. Otherwise, your printing will not be printed at the actual size and won’t align properly to your labels.
Why do I keep getting logged out of the Administrative Page?
This typically occurs when an admin is also logging into the Parent Dashboard simultaneously.
When logged in as an admin, logging in to the Parent Dashboard at the same time/in the same browser will end your admin session, and vice-versa.
To prevent this, use a different web browser for logging into the Parent Dashboard.
The Difference between Enrollment and Registration
Enrollment is a term that is unique to the Camper Module. Campers can enroll in new sessions or options for camp each year via the Parent Dashboard and Enrollment Forms. Below is an image of the Camper Enrollment form through the Parent Dashboard:
For more information on the Camper Enrollment process please see: Parent Dashboard: Enrolling a Camper
Registration is a term that is unique to the Events Module. The Events module is similar to the Campers module and enrollment system, but it is intended for groups or individual adults to register for programs hosted by the camp. Below is an image of the Individual Registration page through the Events Dashboard:
For more information on the Individual Registration process please see: Individual Registration
For more information on the Group Registration process please see: Group Registration
How to see the Parent Facing side of Campsite
To see the parent side of your Campsite database, you will need to create a fake family and camper profile. You can do this in two ways:
For either method used, we recommend using a new browser type to view the Parent Dashboard than the one you are using to view the admin facing side. This is recommending to prevent needing to log in and out over and over.
For example, if you usually use the Chrome web browser to view Campsite as an admin user, we would recommend using a new web browser type (such as Firefox web browser) to login as a parent to the Parent Dashboard. This way you can see both sides of the database without needing to login and log out repeatedly.
1. Filling out the New Family Enrollment Form
To begin with this method, you will need to go to your New Family Enrollment link.
As in the video clip above, begin by filling out some basic information for this form. The information used can be placeholder data and does not need to be real family information. Even the email address does not need to be a real or existing email address to be used to create an account.
Fill out all required fields and then submit the form.
Once the form is submitted you will be logged into the Parent Dashboard for this new family and will be directed to the Enrollment Process for the camper you created. You can navigate away from this page if needed to view the options on the left side bar.
2. Using the "Add New Family" button
In this method, begin on the admin landing page. Hover your cursor over the green "Campers" button on the top navigation page and click on "Add New Family".
When you add a family, you will be immediately redirected to their Family Profile page upon submission. Once there, you will want to use the Action Menu to reset the password for P1.
Lastly, you will navigate to the Parent Dashboard Login page.
This page link begins with the same CampSite URL you use to access the admin portal (e.g. firewood.campmanagement.com) but ends with .com/campers, as pictured above.
On this page you will use the fake email address and the newly reset password to login as the parent.
When you login, you will be directed to the home page. Use the options on the left side bar to navigate the Parent Dashboard as needed.
