If you are not able to find answers to your questions through the help center, please contact CampSite Support! CampSite has different departments within the support system, so be sure to take a look below to see which contact method will work best for your questions:
General Support
If you need general support as an admin user please contact general support in the following ways:
Email: Support@campmanagement.com - this will open a help ticket and a representative will get back to you shortly.
Phone: Call our general support line at (516) 900-6334 with questions and a representative will be happy to talk you through your question or issue. If a representative cannot take your call please leave a message and we will get back to you as soon as possible!
Please note that CampSite support does not offer support services to your camp families or staff. Please ensure only CampSite admin users (those with an account under Admin> DB Management> Users) email asking for support.
Billing Support
For assistance with your business account billing with CampSite: Email our billing team at Billing@campmanagement.com
Payments Support
For payments questions, payment gateway setup or questions, or payments login assistance: Email our payments team at payments@campmangement.com
PCI Support
For technical support with the questionnaire or scans please contact the dedicated PCI team in the following ways:
Email: helpdesk@encytro.com
PCI Help Phone Number: (866) 949-9777 (This is a different phone number than the General CampSite Support Help Line - listed above)
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