Text Messaging Module
What does it mean if a parent or staff applicant isn't "opted in" to texting?
Per the Telephone Consumer Protection Act (TCPA), you must have consent from the recipient before sending them a text - even for texts that are purely informational. Recipients provide this consent by opting-in to receiving text messages from your camp. If a parent/staff member has not opted in, they haven't given you consent to send them text messages. This could either be because they neglected to opt-in, or because they chose not to.
Admins can prompt parents or staff to opt-in to text messaging using several different methods - to learn more, please click here.
Can I add pictures or links to a text message?
No. Text messages can only contain plain text and merged fields.
What does "the parent does not have a valid cell phone number" mean?
Either the parent has a non-US or Canadian phone number (which our text messaging service does not support); or, they have a US/Canadian number with an area code that's not in our current area code library.
If you've confirmed that the parent has a US/Canadian number, send an email to our Support team (support@campmanagement.com) with the parent's area code and we'll add it to our library so the parent can opt-in/receive text messages from your CampSite database.