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We've released a new mobile-friendly layout for the Parent Dashboard that parents can easily navigate from their cellphones and tablets.
Under the new layout, admins can also manually edit their Dashboard theme without having to submit a support request. For more details on how to edit the theme, click here.
Navigate to your database Admin settings and select "Parent Dashboard" within the Campers tab.
1. Scroll down to "Enable responsive Parent Dashboard?" and select "Yes"
2. Save changes
To manage your theme, access the new "Responsive Theme" tab under the DB Management section of your database Admin settings.
Your theme includes a background image/color, a primary color (used on the navigation bar within the dashboard, and certain form buttons), and also the header image at the top of your New Family Enrollment and Request for Information forms.
For more specific details and instructions on updating your camp's Responsive Theme settings, please click here.
To fully experience your new Parent Dashboard, we suggest creating a family account and logging into your Parent Dashboard as a regular parent would.
To learn more, please read our Parent Dashboard articles.
Families can manage their Authorized Pickups via the Authorize Pickups tab of the Parent Dashboard or via the Forms step of the enrollment process (if you've configured your settings to collect Authorize Pickups during enrollment).
Click here to learn more about the Forms step of enrollment. To learn more about updating your Authorized Pickup settings, click here.
To access the Authorized Pickups tab, click the Authorized Pickups link in the left sidebar menu.
Please note that the Authorized Pickups tab does not display on the parent dashboard until at least 1 camper in the family has been enrolled.
*You can toggle the 'Attendance Preferences' section on/off via your Attendance module settings. Click here to learn more.
Families can manage their Authorized Pickups via the Authorize Pickups tab of the Parent Dashboard or via the enrollment form (if you've configured your settings to collect Authorize Pickups during enrollment).
Click here to learn more about the Forms step of enrollment. To learn more about updating your Authorized Pickup settings, click here.
To access the Authorized Pickups tab, click the Authorized Pickups link in the left sidebar menu.
Please note that the Authorized Pickups tab does not display on the parent dashboard until at least 1 camper in the family has been enrolled.
Next, click the button labeled + Add Authorized Pickup.
Note: You control which fields of information are collected on Authorized Pickups (and which fields are mandatory) via your Authorized Pickup settings. To learn more, click here.
Families can manage their Authorized Pickups via the Authorized Pickups tab of the Parent Dashboard or via the Forms step of the enrollment process (if you've configured your settings to collect Authorize Pickups during enrollment).
Click here to learn more about the Forms step of enrollment. To learn more about updating your Authorized Pickup settings, click here.
| Important Notice: |
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Parents must manually authorize pickups every enrollment year. Families can choose to re-authorize their existing authorized pickups or create new authorized pickups as needed. |
To access the Authorized Pickups tab, click the Authorized Pickups link in the left sidebar menu.
Please note that the Authorized Pickups tab does not display on the parent dashboard until at least 1 camper in the family is enrolled.
For currently authorized pickups:
1. Click the Edit link to edit their information.
2. Click to de-authorize the pickup for the associated year.
For pickups who are not authorized for the current year:
1. Click the Edit link to edit their information.
2. Click to re-authorize the pickup for the associated year.
3. Click to delete them from the account.
The primary parents listed for a family can identify an Authorized Pickup's attendance PIN by logging into the Parent Dashboard and clicking the "Edit" link for the pickup (via the Authorized Pickups tab).
To access the Authorized Pickups tab, click the Authorized Pickups link in the left sidebar menu.
Please note that the Authorized Pickups tab does not display on the parent dashboard until at least 1 camper in the family has been enrolled.
From the "Authorized Pickups" section, click the Edit link for the authorized pickup person.
The pickup person's 6-digit PIN is located under the Attendance PIN section of their information page.
Note: A pickup person must be authorized for the current year in order for their PIN to work on the PIN interface for attendance logging.
Attendance preferences allow parents to indicate whether or not each camper within the family is permitted to check themselves in/out of camp without an adult present.
Families can manage their Attendance preferences via the Authorized Pickups tab of the Parent Dashboard or via the Forms step of the enrollment process (if you've configured your settings to collect Authorize Pickups during enrollment). Click here to learn more about the Forms step of enrollment.
Note: You can control whether or not parents are presented 'Attendance Preferences' via your Attendance module settings. Click here to learn more.
To access the Authorized Pickups tab, click the Authorized Pickups link in the left sidebar menu.
Attendance Preferences are located at the bottom of the Authorized Pickups page.
Each camper within the family will have their own settings. Select yes or no to indicate whether or not the corresponding camper can check themselves in/out without an adult, then click Save Changes.
All of your published (and active) blog posts display in a mobile-friendly layout on your camp's Camp Today page, with each post appearing as a separate "tile."
Posts are displayed in chronological order (newest at the top) and adapt to the screen size of whatever device is being used when viewing the blog.
In this article, learn more about:
Hover/tap on a photo post to access the photo album therein.
Once in the photo album, click/tap on a photo to view it.
When viewing a photo, click/tap left and right to flip through all photos within the album. Use the buttons beneath the photo to download the image and - if logged in as a parent, staff, or extended family member - add the image to the "My Photos" collection.
The "My Photos" feature lets parents/staff/extended family members save a collection of their favorite photos for easy access later.
Note: If you allow public access to your Camp Today blog, the "My Photos" feature is only available to parents/staff/extended family members who are logged into their account currently.
When viewing a photo, click the "Add to my photos" button in the bottom right. The photo will immediately be added to the user's "My Photos" collection.
When viewing a photo that's been added to "My Photos", click the "Remove from my photos" button to un-save it. Afterwards, the image will no longer appear in the user's "My Photos" collection.
Parents/staff/extended family members can access their "My Photos" collection via the bookmark link on your Camp Today landing page.
Note: If you allow the public to access your blog,
Saved photos are stored by year. Click/tap on a year to view the saved photos therein.
When viewing saved photos, click/tap left and right to flip through all "My Photos" for that year. Easily remove a photo from the My Photos collection using the button below the image.
Click to play a video and it'll playback directly from the blog page.
To view the image on a larger scale, click/tap the fullscreen button.
Text posts are displayed in full directly on your Camp Today blog (no need to click/tap access the full content).
The Camp Today Communication module allows parents to send emails to their campers via the "E-mail my camper" page of the Parent Dashboard.
Parents can also allow "extended family members" email campers as well by adding them to their family's account (for email purposes only). To learn how parents can add extended family members, please click here.
To compose and send an email to a camper, click the "E-mail my camper" tab in the left sidebar menu.
Note that both primary and divorced parents are permitted to send emails, plus any extended family members that the parent have authorized.
Once the email is sent, your camp's admin team will receive the message on the Camp Today Communication dashboard. To access the e-mails sent to your campers, generate them in batch. Learn more by clicking here.
To access the Enrollment page, click the Enrollment tab in the left sidebar menu.
If you choose to display each camper's enrolled and/or waitlisted options, they would appear beneath the camper's name, as you see above for Jill Paulson. For each option, the parent will see the enrollment option name, bundle name, and session(s) therein.
Click here for more information on where to manage your Parent Dashboard settings (including whether you display each campers' enrolled and waitlisted sessions).
A family can enroll their camper(s) via the Enrollment page.
To access the Enrollment tab, click the Enrollment link in the left sidebar menu.
For families with multiple campers, campers must be enrolled one at a time. To enroll a camper, locate the camper and click the Enroll button beneath their name.
CampSite will then present your camp's enrollment form, which contains multiple pages for the family to submit. In order to complete the enrollment process, parents must proceed through each page and click to submit their request at the very end.
The screenshots below demonstrate example content on each step of the form. To view exactly how your camp's enrollment form content appears, create a family account for yourself and use it to log into your Parent Dashboard and pretend to enroll a camper.
If your camp asks pre-enrollment questions, the first step of the enrollment process will display those questions. To learn more about configuring pre-enrollment questions, click here.
On this step, parents must provide their responses and click "Save & Continue" to proceed with the next step of enrollment.
If you do not ask pre-enrollment questions, the first page of your enrollment form will be the "Enrollment Options" page.
On this step, parents must 1) add the enrollment option(s) they wish to enroll their camper for and then 2) click "Save & Continue" to proceed to the next step of enrollment.
To edit the enrollment options that parents are presented on this page, go to Step 9 of the Camper Setup Wizard.
On this step, parents are asked to respond to your enrollment questions and offered to purchase any enrollment extras you've added to your enrollment form. Once finished, they must click "Save & Continue" to proceed to the next step of enrollment.
To edit your enrollment questions, go to Step 8 of the Camper Setup Wizard. Click here to learn more about controlling your enrollment extras.
On this step, parents are presented any forms that you choose to display during the enrollment process. Parents must click the name of a form in order to complete it. When finished, they must click "Save & Continue" to proceed to the final step of enrollment.
To learn more about completing forms from the Parent Dashboard, click here.
To learn more setting up the various forms that could be presented during enrollment, choose from the following links: Family and Camper forms; Transportation forms; Medical forms; and Authorized Pickup forms.
On the final checkout page, parents are first presented their enrollment balance and asked for their payment details. If applicable, parents can enter a coupon code on this step by clicking the "ADD COUPON CODE" box and typing the code. Any automated enrollment discounts that the camper is eligible for will appear automatically below the camper's subtotal.
To edit your camp prices, go to Step 5 of the Camper Setup Wizard. Your deposit is configured on either Step 8 (if yearly) or Step 9 (if per enrollment option). To configure which payment methods can be selected, go to your Financial: Payment Method settings.
Next, parents must sign that they agree to your terms and conditions and submit their enrollment request. Note that the enrollment form cannot be submitted without agreeing to your terms and signing the form. To edit your terms & conditions, go to Step 8 of the Camper Setup Wizard.
Once parents click "SUBMIT ENROLLMENT REQUEST," a request will be created for the camper.
When the enrollment form is successfully submitted, parents will see a confirmation message page customized by your camp, along with a button to return to the enrollments page (e.g. to enroll additional campers).
To customize this message, go to Step 8 of the Camper Setup Wizard.
Parents can add additional campers to their account via the Enrollment page of the Parent Dashboard and/or via the My Account page.
To access the Enrollment page, click the Enrollment tab in the left sidebar menu.
Next, click the + Add Camper button on the right.
Note: If you've created any custom camper questions on your New Family Enrollment/Request for Information Forms, parents will also be asked to answer them in addition to the fields pictured above. Click here to learn where to create/manage custom camper questions on those forms.
Parents may also add campers via the My Account page. This is useful when your camp has the enrollment form disabled which denies parents access to the Enrollment page where campers are typically managed.
To edit camper details via the My Account page, click My account in the left sidebar menu and then select the Camper info tab.
Next, parents will click the link for adding a camper.
Note: If you've created any custom camper questions on your New Family Enrollment/Request for Information Forms, parents will also be asked to answer them in addition to the fields pictured above. Click here to learn where to create/manage custom camper questions on those forms.
On the Parent Dashboard you can upload or change a campers profile photo at any time. Following these steps ensures your camper's information remains current and accurate for camp staff.
First, a parent will need to navigate to their Parent Dashboard login page.
To upload a new photo for a camper from the Enrollment Tab, click on the Enrollment Tab on the left side bar.
While on the Enrollment tab, you can click on the photo slot for the camper who's profile photo you wish to upload. If this is a new camper with no current photo, this will show a gray silhouette of a figure. If this is a camper that has had a previous photo upload, click directly on the old photo.
Click profile image placeholder (or the existing photo) to choose a new photo from your device for this camper.
Once you have selected a photo from your device, click Upload Image button.
You will see a green pop up text in the top right corner showing the photo has been uploaded sucessfully.
You can also change or upload a photo for a camper by clicking on the My account tab from sidebar menu.
Once in the My Account section, click on the Camper Info tab.
Select desired camper from list.
Click profile image placeholder (or the existing photo) to choose a new photo from your device for this camper.
Once you have selected a photo from your device, click Upload Image button.
You will see a green pop up text in the top right corner showing the photo has been uploaded sucessfully. Click Update when done to save the new camper profile photo.
Once a profile photo has been uploaded, it cannot be deleted so that no photo remains. A profile photo in CampSite can only be replaced with another photo upload.
Parents can edit their camper's basic information via the Enrollment page of the Parent Dashboard and/or via the My Account page.
To access the Enrollment page, click Enrollment in the left sidebar menu.
Next, click the edit button to the right of the camper's name.
Here, parents can edit the current fields of basic information on file for the camper. When finished, they'll click the "Update" button to save their changes.
Please note: Parents cannot edit gender, date of birth, or grade because camps commonly restrict enrollment by this data. As such, any changes to this data must be confirmed and applied by an admin by your camp (via the camper's profile page).
Parents may also edit their camper's information via the My Account page. This is useful when your camp has the enrollment form disabled which denies parents access to the Enrollment page where campers are typically managed.
To edit camper details via the My Account page, click My account in the left sidebar menu and then select the Camper info tab.
Parents will be directed to the same camper information page shown earlier in this article.
From the Financial tab, families can view their balance, download statements/invoices, submit payments, and manage their payment methods and invoice preferences.
Note: Your camp’s Financial: Parent Dashboard settings control exactly what parents can see/do from the Financial tab. To learn more about configuring these settings, click here. |
To access the Financial tab, click the Financial link in the left sidebar menu.
At the very top of the Financial tab, parents will see your custom Parent Dashboard homepage message, as outlined in the screenshot above.
Customize your camp's financial homepage message by going to Admin > Campers > Financial: Parent Dashboard > Parent financial dashboard home page message. To learn more, click here.
Beneath the homepage message are the following sections:
To learn more about each section of the Financial tab, see the following support articles:
Families can view balances, download statements, and make payments from the "Financial Summary" section of the Financial tab.
Note: Your camp's Financial: Parent Dashboard settings control whether or not families can see their statements or make payments from this page. To learn more about how to control these settings, click here.
To see an overview of the entire Financial tab of the Parent Dashboard, click here.
To access the Financial tab, click the Financial link in the left sidebar menu.
Scroll to the Financial Summary section. Here, parents will see a financial summary for every year they've ever enrolled for camp.
For each year, they can:
If the family is on a payment schedule, they'll be presented the name(s) and balance(s) of each schedule for the corresponding enrollment year. They can also download a statement per schedule by clicking "View statement."
Tip: If a family is seeing a different balance than the "current balance" that admins see on the family's profile page, it's because certain transactions haven't been placed on the family's payment schedule. Admins can fix this by editing the 'payment schedule' setting in the transaction details. To learn more, click here.
Using the grey "Statement" button on the right, families can download a statement that includes all transactions for the corresponding enrollment year.
Using the green "Make a Payment" button on the far right, families can submit an electronic payment towards their balance for the corresponding enrollment year.
Note: Each payment schedule will list an "Amount due." This amount reflects how much the family has been invoiced for and the amount they still need to pay towards those invoices.
For example, in the screenshot above, the Paulson family has a total balance of $1580 for the Camp Firewood Bi-Monthly schedule, but they've only been invoiced for $790 so far, hence why it shows $790 due.
If a payment is successful, the family will be presented the payment confirmation message that your camp has created. To customize this message, go to your Financial: Parent Dashboard settings. To learn more, click here.
If you've also configured your Financial: Communication settings so that families receive a confirmation email when a payment is approved, an email will also be sent at this time, to the billing email address listed for the payment method that was used. To learn more about how to customize these settings, click here.
Admin users can also enable email notifications (from their user settings) each time a payment is made successfully on the Parent Dashboard.
Approved payments will appear on the family's account immediately. Typically, your payment gateway takes 1-2 business days to process the payment.
If a payment is declined, the family will be presented an error message in the top right section of their screen, explaining the reason why. The payment will need to be posted again (whether by the parent or your camp's admin team).
If you've configured your Financial: Communication settings so that families receive an email when a payment is declined, an email will also be sent at this time, to the billing email address listed for the payment method that was used. To learn more, click here.
Admin users can also enable email notifications (from their user settings) each time a payment is declined.
Families can view their payment schedule dates and download generated invoices from the "Payment Schedules" section of the Financial tab.
Note: Your camp's Financial: Parent Dashboard settings control whether or not families can view their payment schedule and download invoices from this page. To learn more about how to control these settings, click here.
To see an overview of the entire Financial tab of the Parent Dashboard, click here.
To access the Financial tab, click the Financial link in the left sidebar menu.
Scroll to the Payment Schedules section. Here, parents will see a list of all the payment dates for each payment schedule that they're on.
In the example above, the family is on 2 payment schedules currently - a "Monthly" schedule from the 2021 "Afterschool Fall" payment schedule group, and a "Bi-Monthly" schedule from the 2021 "Camp Firewood" payment schedule group.
For each payment schedule, parents are presented:
Important notes:
Families can view and manage their saved payment methods from the "Payment Methods" section of the Financial tab.
Note: Your camp's Financial: Parent Dashboard settings control whether or not families can view their payment schedule and download invoices from this page. To learn more about how to control these settings, click here.
To see an overview of the entire Financial tab of the Parent Dashboard, click here.
To access the Financial tab, click the Financial link in the left sidebar menu.
Scroll to the Payment Methods section. Here, parents can add new payment methods and also update existing methods.
If your camp processes both credit card and checking account transactions, these accounts will appear in separate sections, like shown above.
Click the + ADD PAYMENT METHOD... button.
Select which type of payment method to add (credit card or checking account).
Note: Your payment gateway provider determines which payment methods you can process. If you don't process a certain payment method (e.g. checking account transactions), parents won't see this option when adding a payment method.
After selecting a payment method, enter all of the payment method details.
The "billing e-mail" is used for automatic emails that are sent when a payment is approved and/or declined (if your camp has enabled these emails. To learn more, click here.)
Click the edit icon on the far left of the payment method(as pictured above). This icon is the same for both credit cards and checking accounts.
For saved credit cards, the expiration date and billing email can be updated.
For checking accounts, the billing email can be updated.
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To help prevent fraud, CampSite doesn’t store credit card and checking account numbers in their original format. Instead, they're coverted into algorithmic “tokens”, i.e. a string of randomly-generated numbers. These tokens can be used by CampSite and your payment gateway to successfully process payment without exposing actual bank details. Since credit card and checking account numbers are not stored in their original format, neither parents or admins cannot edit these numbers after the payment method's been added into CampSite. If a credit card or bank account number needs to be edited, the payment method must be deleted and added again. Note that only admins can delete payment methods. |
The primary payment method is the method used by CampSite when automatic payments are processed for a payment schedule invoice (if the family is on a payment schedule and is set to auto pay).
The primary payment method is indicated with a green checkmark.
To designate a different method as primary, double click the grey checkmark next to that method. Note that only one payment method (per payment method type) can be set as primary.
All families on a payment schedule need to designate which parent(s) should receive invoices for each of their payments, via the "Invoice Preferences" section of the Financial tab.
Note: Your camp's Financial: Parent Dashboard settings control whether or not families can view their payment schedule and download invoices from this page. To learn more about how to control these settings, click here.
To see an overview of the entire Financial tab of the Parent Dashboard, click here.
To access the Financial tab, click the Financial link in the left sidebar menu.
Scroll to the Invoice Preferences section at the bottom of the page. Here, parents will see each parent (primary and/or divorced) listed on their account, with a checkbox on the left. Checkmark any/all parents who should receive invoices and click "SAVE INVOICE PREFERENCES" to apply any changes.
All parents selected will receive the family's invoice when admins send invoices in mass during the invoicing process.
Families can access your family and camper forms via the Forms tab of the Parent Dashboard.
Note: All of your active family/camper forms are always accessible via the Forms page of the dashboard. If you've configured any of your forms to display during the enrollment process, parents would also see those forms when enrolling a camper.
To access the Forms tab, click the Forms link in the left sidebar menu.
On the Forms page, families are presented both your Family and Camper forms.
To learn more about how parents submit/complete forms, click here.
Families can submit forms via the Forms tab of the Parent Dashboard.
Families can also access forms during the enrollment process if you've configured them to display during enrollment. Click here to learn more about the Forms step of enrollment.
To access the Forms tab, click the Forms link in the left sidebar menu.
To complete a Family Form, families will click the form name from the Form tab landing page (as shown above).
Depending on the form type (web vs. printed), families will either be redirected to a digital form built into the parent dashboard, or be prompted to download and/or upload a file. To learn more about form types, please click here.
Camper forms must be completed per camper, so the family must first select a camper to begin completing their forms.
Completed forms are indicated by a green checkmark icon to the left of the form name, plus a "submitted" label beneath the form name. The form due date and date it was submitted will display on the far right.
To learn about additional forms pertaining to our add-on modules, please choose from the following links: Medical forms; Transportation forms; Authorized Pickup forms.
If your camp is using the form review feature and showing form review statuses on the dashboard, all standard camper forms (not medical module forms) will display the form review status underneath the form name.
The process for completing a form varies, depending on whether it's a web form or a printed form.
Web forms are presented directly within the Parent Dashboard. To complete the forms, parents need to enter their responses into the corresponding response field for each question and then click the Submit button at the bottom of the page.
To learn more about creating web forms, click here.
To complete a printed form, parents need to:
If you've configured a printed form with no blank form, parents will only see an upload button here but not be offered anything to download.
If you've configured a printed form as 'download only', parents will only see a download button here but won't be asked to upload a file.
To learn more about creating forms, click here.
When the camper reference feature is enabled, parents can submit references from the camper’s “Forms” page of the Parent Dashboard.
If the setting to collect references during enrollment is also enabled, parents can also input references via the Enrollment Form “Forms” step.
At the top of the page, parents will see the custom text added to Admin > Campers > Reference form > Custom header text when parents enter references on Parent Dashboard.
The email message will contain the custom text from “Text of e-mail that reference receives”, and then include a link to the reference form to fill out.
Notes:
→ On both the “Forms” page and Enrollment Form “Forms” step, the link to inputting references appears in a separate container titled “References”
→ The form will show a green checkmark / “References submitted” after the parent has submitted the references page with all required references.
→ If 2 enrollment years are available, two References links will appear to parents, labeled with the corresponding year that they’re for.
Families can manage their overall account details via the My Account tab.
To access the My Account page, click the My Account tab in the left sidebar menu.
From this page, families can manage:
Select the "Family Info" tab at the top of the My Account page to access the primary parents' information as well as the home address for the family.
*The ability to update the family's home address is controlled by your camp's "Parent Dashboard" admin settings. To learn more, click here.
For both primary parents, the family may:
Select the "Camper Info" tab at the top of the My Account page to access the campers on file within the family's account.
Note: If/when you disable enrollment, parents won't be able to access the "Enrollment" page of the Parent Dashboard, which is where they typically add/edit campers. This tab allows parents to still add/edit campers when enrollment is unavailable.
Select the "Password" tab at the top of the My Account page to manage the parent's password.
Here, the user who's logged in can change the password they use for accessing the Parent Dashboard. Click "Update Password" in the bottom right to save changes.
First, enter the current password and then create a new password. Passwords must be at least 8 characters, and contain 1 uppercase letter, 1 lowercase letter, and 1 number.
Select the "E-mail Preferences" tab at the top of the My Account page to manage marketing email preferences.
Here, parents can select whether or not to receive marketing emails from your camp. The settings designated will apply to the current parent logged into the Dashboard. Click "Save Changes" when finished.
If a parent opts out of marketing emails, all "marketing"-type emails that your camp attempts to send to this parent will not be delivered to the parent. To learn more about email types, click here.
| “Extended Family” is a feature within the Camp Today Media/Communication modules. If your camp hasn’t purchased either Camp Today module, your Parent Dashboard will not include this tab. |
Select the "Extended Family" tab at the top of the My Account page to manage the extended family members (a.k.a. "authorized users") for the Camp Today blog.
Note that extended family members do not receive access to any other pages of the Dashboard (e.g. Enrollment, Financials, Forms, etc.) - only Camp Today.
If your camp is using the Phone Call Scheduling module, you can give parents the ability to schedule their camper's phone calls through the Parent Dashboard. If a parent needs assistance scheduling a phone call, you should walk them through the following steps:
Login to the Parent Dashboard and choose "Phone calls" from the navigation bar.
The parent's scheduled phone calls and remaining phone call credits are listed for each session in which the camper is enrolled. Primary parents (P1 & P2) cannot see phone calls scheduled for Divorced parents (D1 & D2), and vice-a-versa.
Click "Schedule this call..." to schedule a new phone call.
The new call is now scheduled. Parents may make changes to the phone call prior to the pre-phone call lockout period. During the pre-phone call lockout period, changes to phone calls must be made on the administrative side of CampSite.
In order to create an account for your Parent Dashboard, families can complete either your Request for Information or New Family Enrollment form.
Both forms have a specific URL. The URL for each form is as follows:
Request for Information form: [yoursubdomain].campmanagement.com/info
New Family Enrollment form: [yoursubdomain].campmanagement.com/enroll
If you don't know what your subdomain is, look at the URL bar of your web browser when you're logged into the Admin side of CampSite. Your subdomain is the text listed before .campmanagement.com/admin.
Both forms have their own customization settings, so you can configure each form to ask different questions (or, the forms can be identical, if you prefer).
Manage the questions that appear on each form and/or add custom header text via Step 1 of the Camper Setup Wizard. To learn more, click here.
You can also customize the header images that display at the top of each form via Admin > DB Management > Responsive Theme. To learn more, click here.
Both forms allow parents to create an account, but the forms differ in how parents are redirected after each form is submitted.
After submitting the Request for Information form, parents are presented a confirmation message and offered to return to your camp's official website. At this point, the family is waiting to be contacted by your camp before moving forward with enrollment.
In order to enroll, the family must be given their account credentials, log into your Parent Dashboard, and then access your enrollment form.
You can either issue parent dashboard credentials automatically (via email, as soon as the form is submitted), or have an admin user reset the family's password manually (e.g. when your camp establishes the family will move forward with enrolling).
To provide credentials automatically, update your Request for Information form settings via Step 1 of the Setup Wizard to "include Parent Dashboard credentials." Click here to learn more. To provide credentials manually, an admin can reset the family's password via the action menu of the family's profile page. Click here to learn more.
After submitting the New Family Enrollment form, parents are immediately logged into their new account and presented your enrollment form. That said, the New Family Enrollment form allows families to create an account and enroll for camp in the same continuous process.
Overall, the New Family Enrollment form is meant for parents who are ready to enroll for camp now, where the Request for Information form is meant for families who need to touch base with your camp before they proceed to enrollment.
With the Request for Information form not redirecting parents to the enrollment form immediately, there's a "drop off" point that could decrease the chance of the family enrolling, so use this form accordingly.
No. Each time one of these forms is submitted, CampSite double checks if the email address that P1 provided is already on file for a parent in your database.
If yes, the form content is not entered into your system (so as not to create a duplicate family account), and the parent is told that they already have an account. They're also given the links for logging in with their existing account or resetting their password, as pictured below.
The Request for Information Form is one of two forms that a family can use to create their account for the Parent Dashboard (and indicate that they'd like to learn more about your camp). For an overview of the two forms parents can complete to create an account, click here.
After the form is submitted, parents need to retrieve their account credentials and manually log into your Parent Dashboard if they want to proceed with enrollment. Depending on your camp's preference, families can receive their credentials immediately in the submission confirmation email, or your camp can issue credentials manually after making contact with the family and confirming that the family is ready to move forward with enrollment.
Provide access your Request for Information Form via link.
The link begins with the same CampSite URL you use to access the admin portal (e.g. firewood.campmanagement.com) but ends with .com/info, as pictured above.
From Step 1 of the Camper Setup Wizard, add custom header text; manage the questions that appear on the form; and designate a saved email to be sent each time the form is submitted. Step 1 is also where you control whether login credentials are included with the submission confirmation email. To learn more, click here.
You can also customize the header image that displays at the top of the Request for Info form via Admin > DB Management > Responsive Theme. To learn more, click here.
After submitting the Request for Information form, parents are presented a confirmation message and offered to return to your camp's official website. At this point, the family is waiting to be contacted by your camp before moving forward with enrollment.
In order to enroll, the family must be given their account credentials, log into your Parent Dashboard, and then access your enrollment form.
You can either issue parent dashboard credentials automatically (via email, as soon as the form is submitted), or have an admin user reset the family's password manually (e.g. when your camp establishes the family will move forward with enrolling).
To provide credentials automatically, update your Request for Information form settings via Step 1 of the Setup Wizard to "include Parent Dashboard credentials." Click here to learn more. To provide credentials manually, an admin can reset the family's password via the action menu of the family's profile page. Click here to learn more.
The New Family Enrollment Form is one of two forms that a family can use to create their account for the Parent Dashboard. For an overview of the two forms parents can complete to create an account, click here.
After the form is submitted, parents are immediately logged into their new account and presented your enrollment form to complete.
Provide access your New Family Enrollment Form via link.
The link begins with the same CampSite URL you use to access the admin portal (e.g. firewood.campmanagement.com) but ends with .com/enroll, as pictured above.
From Step 1 of the Camper Setup Wizard, add custom header text; manage the questions that appear on the form; and designate a saved email to be sent each time the form is submitted. To learn more, click here.
You can also customize the header image that displays at the top of the Request for Info form via Admin > DB Management > Responsive Theme. To learn more, click here.
As soon as parents click Submit on the New Family Enrollment form, they'll receive the submission confirmation email (designated on Step 1 of the Camper Setup Wizard). They'll also be logged into their new account immediately.
Upon being logged in, they'll be presented your enrollment form to complete. That said, the New Family Enrollment form allows families to create an account and enroll for camp in the same continuous process.
CampSite's Parent Dashboard language translation feature is powered by Amazon Translate - a machine translation service that provides fast translation in real-time.
We currently support language translation and input for French, German, Italian, Spanish, and Portuguese. You can select which/how many of these 5 languages are available for your Parent Dashboard (just communicate your preference to CampSite Support).
Parents will then choose their preferred language from a dropdown list of the languages you selected. For example:
Each parent can set their "preferred language" when creating their account initially and/or from their account settings after logging in.
A new "preferred language" question will appear for each parent added to the New Family Enrollment and Request for Information forms.
Remember that P1 is the parent completing the New Family Enrollment form.
After submitting the page, P1 will be automatically logged into their family's new account and the dashboard will be translated into P1's preferred language.
After a family has created an account can manage each parent's preferred language from the "Family Info" tab of the My Account page.
The preferred language for each parent can be changed back to English - or another language - at any time.
Each page of the parent dashboard will get translated immediately after page load.
Initially, each page will load in English, but a pop-up message will notify the parent that the translation is processing.
Once the translation is finalized, the page will reload in the parent's preferred language.
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A note about translation times: The very first time someone translates your Dashboard into a certain language, each page will take a few seconds to translate, but those translations will be cached by Amazon Translate. If that same parent logs in again later, or if another parent selects the same language, Amazon Translate will use the cached translations for a faster translation experience. |
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