General Issues

If you need to reset your password please follow the steps below: 

1. Launch the App
2. Tap "Sign in with Email”
3. Tap “Forgot Password”
4. Enter your email then press Send
5. Find the email and tap the Reset Your Password Link / Button from the email
6. Follow the instructions on screen to reset your password
7. Go back to the app on your phone and sign-in using your email and new password.

It’s possible that the email to reset your password was caught in junk mail. 

If it’s in the junk/spam folder, please move it to your inbox before clicking the hyperlink to reset your password.

Typically this is caused by a user trying to login with the wrong email address. If a user has a different email address on file with the camp, they will need to register again in the app using that email.

There may be a couple reasons why you are getting this error. 

A: If this is your first time using the app, please make sure to “SIGN UP” first. 

Steps to SIGN UP:

1. Launch the app, and from the landing page, tap  "First time using the app?  Click here to Sign Up!"

2. On the Sign Up page, enter the email used that is on file with the club/camp

3. Fill in the password information and click Sign Up

4. From there, a new confirmation email and token will be generated

5. Find the confirmation email within your email and click verify your email

6. From there, you should be confirmed and ready to login

B: Your password is wrong. To reset your password, please complete the steps below:

1. Launch the app

2. On the landing page, tap “Sign In with Email”.

3. On the Sign In page, tap “Forgot Password?” (Link is under “Sign In” button about mid-way down the page.)

4. On the Forgot Password? page, enter your email on file with the camp then press “SEND”.

An email will then be sent to you with a link which will allow you to change your password. 

Once the email is received, please follow the steps below:

1. Open your email, Subject should be “Reset your Password”

2. Locate the link within the email titled “RESET YOUR PASSWORD” and click it

3. A new webpage will pop-up allowing you to enter your desired password

4. Once the password is entered, please click “CREATE PASSWORD” and a message should display confirming the password was changed

Before accessing the app, all new staff users must  create an account  (possibly enter a “registration code”) and set a password. If a user tries to "Sign In" without having created an account, the app will display an error message.

Within your admin portal, you can easily identify whether a user has successfully created an account; a phone icon will appear next to their name.

If a user has not yet created an account in the app. Please follow the steps below:

1. Tap “Create an account”
2. Enter the information and set your password
3. Go to the Sign In screen
4. Login with your email address and new Password

When a user attempts to log in to an app using a private network, they may encounter a connection error that displays one of the following messages:

 or

It’s possible that the WIFI a user is connected to is private and has a firewall. In this case, try to connect to a different WiFi or using cellular network to connect and login the app.

To login the online Media Center a user must first create their account in the app

A user must first register their account on the Camp mobile app before they can login the web photo viewer by following these step by step instructions. 

1. Tap “Create an account”
2. Enter the information and set your password
3. Go to the Sign In screen
4. Login with your email address and new Password

The app uses Microsoft technology for facial recognition. You can learn more about the Microsoft Azure Face API on their website. 

The Microsoft Azure Face API is designed to work with human faces globally.

Accuracy will largely depend on the quality of the camper photos uploaded in the app by the parents. 

If a parent receives a photo of another child, they can tap the tumbledown icon to remove the photo from their album. 
 

Below are the steps to use the Facial Recognition feature in your myCAMPapp:

1. Login to your myCAMPapp
2. Go to the More tab
3. Tap on “My Campers”
4. Accept the T&C
5. Take a few photos of your camper - make sure only 1 face shows up in the photo

Repeat steps for each camper.

• Make sure you have the latest version of the app installed.
• If the camera screen is black you need to go to the Settings app on your phone, find our app and edit the settings to allow camera access
• Zoom the camera to make your camper’s face the same size as the oval.
• Make sure there is nobody else in the camera frame
• Make sure there is enough light
• Take 2 or 3 photos to increase accuracy of the facial recognition technology
• Photos are automatically saved. You do not need to press the Save button.

The Facial Recognition software will then automatically scan all new photos added to the app for matches. Photos that match your campers will be saved on the Photos tab in a separate albums named for each of your campers.

The camera preview is black when trying to take photo of camper for facial recognition.

This means that the camera settings need to be changed to allow the app to access the phone camera.

Instructions to edit your camera settings:

For iPhone/iPad (iOS):

• Open the Settings app.
• Scroll down and tap Privacy & Security.
• Tap Camera.
• Find the app in the list and toggle the switch on (green) to allow camera access or off to deny it. 

Alternatively, go to Settings > scroll to the app’s name > tap Camera and toggle the permission.

For Android:

• Open the Settings app.
• Tap Apps or Apps & notifications (may vary by device).
• Select the app you want to edit.
• Tap Permissions > Camera.
• Choose Allow (e.g., "Allow only while using the app") or Deny to adjust access. 

Alternatively, go to Settings > Privacy > Permission manager > Camera, then select the app and adjust its permission.
 

Did the user accept to receive push notifications from the app? 

To check if you have “allowed” push notifications from the app please follow the steps below:

In the mobile app:

1. Tap  “More” at the bottom right
2. Tap on “Communication Settings"
3. If the box next to Receive Push Notification is not check do this: Tap “Edit”, tap the box to add a checkmark, tap “Save”

On your phone “Settings”:

1. Go to the Settings app on your device
2. Tap on “Notifications"
3. Scroll down until you find the XYZ app
4. Tap on it to view and edit your permission

If the user did allow Notifications, please make sure they are opted-in to the categories for which they want the notifications; in the app go to “More” and then Settings. Here they will see all the categories and be able to opt-in or out. 

This can only be done if you are a non-campsite client

This will not be available for campsite/mycampapp clients after the CampSite integration!

You can create the new campers manually and assign them to existing app users (parents), or you can upload several at a time using the template CSV for User List Upload.

To create a new camper and assign them to parents that are already on your list of app users:

1- Go to Users > select Campers

2- Click on + Camper

3- Enter the information for the new camper and click + Parent to assign their parent from the existing user list. If the parent is not found, the parent must be created.

To create a new parent/app user and assign them to their camper:

1- Go To Users > select View/Manage

2- Click on + User

3- Enter the information and click SAVE before assigning the camper.

Import your User list from a comma-separated value (CSV) file using the myCAMPapp template. The CSV template is available for download on the Admin Portal: go to Users > Upload List. The CSV must contain the app user’s first name, last name, email, and User Type. Other information is optional. Please note, their email address is the unique identifier. 

If you are a client of CampDoc, CampMinder, CampBrain, or Active Network, you can receive a report of this data that is unique to your database. To do so, you will just need to reach out to your support team to make sure that your account is set up and ready to take the correct spreadsheet format.

The Admin Portal is only accessible online - there is no app for it. You can login to the online admin portal from your mobile web browser to access and create/edit news, events and notifications, and view/manage Users. All other functions must be accessed from a desktop browser. 

You are able to give certain app users the ability to upload photos from their mobile device gallery directly to your app.

You can grant permission for certain staff app users to upload photos from their personal mobile device directly into your camp app’s photo albums. 

Did you know? You can also limit their permission to upload photos only to a “photo triage” album that is not published in the app for parents. 

The camp director or app admin can then review the photos and move them to a camp album once they are approved.

1. Go to your online Admin Portal 
2. Go to Users on the left side menu bar
3. Click on the “User Types” button located on the upper right of the dashboard
4. Review your current settings: When “Can Upload Photos” is set to “true”, everyone with that User Type is able to upload photos from their phone to your app

1. Check on/off the box for “Can upload photos”
2. Select what Albums they can upload to (either ALL or choose one album)
3. Click Save

Please note: App Users who are given permission to upload photos from their mobile device to an Album in your myCAMPappp, MUST select "Allow Access to All Photos" when prompted by iOS. 

If they use an Android device, they should pick "Allow". 

- A strong internet connection is required for the upload operation. If your Internet connection is not strong or reliable, you will experience issues while uploading photos from your device.

- It takes less than 1 minute to upload 50 photos with a good WiFi connection (upload speed at about 30 Mbps). 

- Upload smaller batches if your connection is slower.

Below are the steps of uploading a photo:

1. From the Photos tab, select an album that you would like to upload a photo into.

2. From the Gallery, select Upload, located on the upper right corner of the display.

(If prompted make sure you “allow” the app to access your photos)

3. From there, a dialogue should display asking which source you would like to upload the photo from.

4. Pick a source and select an image.

5. Press Upload on the bottom of the screen to upload the image to the album.

6. A progress indicator will be displayed showing the status of your upload.

Once uploaded the image will be located on the bottom of the gallery. (The image will be repositioned to the top of the page if the you leave the album then go back into it.)

Tried-and-True Best Practices for and from Summer Camps

When starting out with MyCampApp, you may be looking for a jumping point to begin communication with your families through the app. Here are some suggestions on how to begin with messages and push notifications!

1. Post a “Welcome message” on the newsfeed 

2. Introduce your staff – you can create an Album “Meet our Staff” and add photos or videos of everyone. 

3. Share your camp calendar (post a PDF or a create events to publish in the app calendar. 

4. Publish an album with great camp photos to get camp families excited about the upcoming weeks. 

5. Create news items to remind parents about upcoming events and deadlines. 

6. Link to Campers / Parents Handbook and other important policies / documents

The myCAMPapp Online Media Center URL is: https://mymediacenter.my1218app.com/

To access My Media Center, you need to be a registered app user and enter the same
credentials as you use in the app. 

Do not try to log in with your Admin account, as it is not supported by My Media Center. 

Use your app user account instead.

This website allows app users to access the media content (photos/videos shared in Albums, and documents hosted on My Documents) from a computer rather than a mobile device.

Parents/Staff can view your documents, photos and videos on a larger screen and download them to your computer. 

This also provides an opportunity for parents to share their credentials with extended family members who are not app users, but may want access to the photos from camp.
and documents hosted on My Documents) from a computer rather than a mobile device.
 

Parents/Staff can view your documents, photos and videos on a larger screen and download them to your computer. 

This also provides an opportunity for parents to share their credentials with extended family members who are not app users, but may want access to the photos from camp.

1- After enrolling for the season through CampSite, Visit the App Store or Google Play and search "myCAMPapp" (one word).

2- Once the app is downloaded, open the app and tap “create an account” (They should enter the unique Registration Code for the camp and the same email address they used for their account in CampSite).

3- Login the app and under More > Communication Settings

4. Ensure that "Receive Push Notifications" is selected to stay informed of important camp updates and reminders.

1- Make sure you have the most recent version of the app installed on your device (Visit the App Store or Google Play to update if needed and search "myCAMPapp" (one word)). 

2- Sign in with the same credentials used last season (there is a Password Reset available if parents do not remember their password)

3- Login the app and under More > Communication Settings

4. Ensure that "Receive Push Notifications" is selected to stay informed of important camp updates and reminders.

As a CampSite user, you are able to send push notifications to the myCAMPapp through CampSite! Push notifications can be send both to Families and to Staff members via the Staff Module (for those camps using the Staff Module). While this article will describe the process for the Family system, keep in mind that the same process is available for Staff as well.

You are able to send push notifications in two ways through CampSite:

1. Send Notifications en mass via Advanced Reports
2. Send Notifications to an Individual Family via the Family Profile Page (or Staff Profile page for Staff)

You can create a saved notification to be used at a later time by navigating to Admin > Families > Saved push notifications. (You can also do this same process for Staff members under Admin > Staff > Saved push notifications.)

This process follows the same basic steps that creating a Saved Email or Saved Text Message does.

Here you can create saved categories to organize your notifications. Categories are not mandatory and are not seen by parents/staff.

To add a new category, click on "+ Add new saved family push notifications category..."

Give your category a name and then click "Add category" when done.

Your category now exists in CampSite and can have notifications saved to it going forward.

To create a new push notification click on "+ Compose a new saved family push notification..."

You will then be directed to the notification composition screen. Here you can choose to select an already existing notification from the dropdown list if you want to edit it, or you can compose a new message by typing into the "Message" text box.

Type your message as needed (up to 250 characters). When done, click on the "Save push notification" button to save the notification.

Type a name for the notification into the "Name" box.

Choose a Category to save the notification to from the dropdown.

Click on "Save push notification" when ready.

You will see a green pop up confirming your save when done.

The new notification is now saved to the list of saved notifications.

The information in this article can be used for both CampSite and non-CampSite Clients of myCAMPapp.

Important Links:

App Admin Portal: https://portal.my1218app.com/

Online Media Center: https://mymediacenter.my1218app.com/

The Online Media Center website displays the albums/photos and videos present in your app. It also displays your folders and documents if you are using My Documents. 

Only registered app users can log into the Online Media Center – users must use the same credentials that are used in the app to login. There is no Admin Login for My Media Center online.

Need Help?:

• Login Issues/FAQs
• myCAMPapp Instruction for New Families and Returning Families
• CampSite myCAMPapp Help Center
• Tech Support email: appsupport@campmanagement.com
• Admin User Manual
• Non-CampSite Clients Only: Adding Campers to Parents Manually on the Admin Portal

Demo Videos:

• New Portal Demo 1
• New Portal Demo 2
• New Portal Demo 3
• App Launch Pro Tips
• Sample Content
• Facial Recognition
• The Media Center
• Webinar Video

If you are not seeing your myCAMPapp in the App Store, it may be because your team needs to renew your Apple Developer membership. When that expires, the app is automatically removed from the store.
 
You can sign the Apple Developer Agreement by logging in to the Apple Developer website or the App Store Connect portal using your Account Holder Apple ID. A banner at the top of the screen will prompt you to review and accept the updated terms.
 
Steps to Sign the Agreement:
 

• Sign In: Go to the Apple Developer Account page and sign in with the required credentials.
• Locate Notification: Look for a banner at the top of the page stating that the agreement has been updated.
• Review and Agree: Click "Review Agreement," read the terms, and click "I Agree".
• Alternative Location: If no banner appears, check the "Agreements, Tax, and Banking" section in App Store Connect.

 
***IMPORTANT NOTE*** Make sure you are logged in specifically as the Account Holder. Other roles like 'Admin' cannot see or sign these agreements. Also, keep an eye out for any pop-up blockers that might prevent the agreement window from opening when you click Review.

Once this is completed, the app should re-appear within 24 hours.
 

This guide will describe how a users password can be reset either manually or via email within myCAMPapp.

1. Navigate to Users > Manage Users.
2. Click on a User’s Profile. From the User’s Profile, click ‘Set Password’.

3. Enter a desired password, and click ‘Set Password’ when done.
4. Once the password has been set, click ‘Confirm’ to save changes. 

Important to note: Regardless of a Camp's setting for ‘Signup Confirmation Email’, you must always click the ‘Confirm’ button after setting a new password.