This guide will describe how a users password can be reset either manually or via email within myCAMPapp.
How to Set a Password Manually
- Navigate to Users > Manage Users.
- Click on a User’s Profile. From the User’s Profile, click ‘Set Password’.
- Enter a desired password, and click ‘Set Password’ when done.
- Once the password has been set, click ‘Confirm’ to save changes.
Important to note: Regardless of a Camp's setting for ‘Signup Confirmation Email’, you must always click the ‘Confirm’ button after setting a new password.
Understanding Confirmation Messages
If you receive a message stating "Successful: The user has been confirmed," it means the user has never been confirmed before
If you receive a warning message stating "Error: Email was already confirmed," it means the user has already been confirmed.
Important to note: It is considered best practice to always click ‘Confirm’ after setting a password just to ensure the confirmed status of a user is updated correctly.
How to Send a Reset Password Email
- Navigate to Users > Manage Users.
- Click on a User’s Profile.
- From the User’s Profile, click ‘Send Reset Email’.
- The user should then receive an email with instructions on how to reset their password.
Troubleshooting Reset Errors
If you encounter an error while trying to send a reset email, follow the following steps corresponding to the message you received:
Error: "You have not signed up yet. Please complete the sign up process then you can log in."
- From the User’s Profile, click ‘Set Password’.
- Add a desired password, then click ‘Set Password’.
- Once the password has been set, click ‘Confirm’.
- Once confirmed, click ‘Send Reset Email’.
- The user should receive an email with instructions on how to reset their password.
Error: "You have not confirmed your email. Please check your email for a confirmation message..."
- From the User’s Profile, click ‘Confirm’.
- Once confirmed, click ‘Send Reset Email’.
- The user should receive an email with instructions on how to reset their password.
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