This article is part of our Payment Processing Support Help Center and covers topics related to Constellation Payments. It is intended for users seeking help with setting up their merchant processing accounts and reconciling within Constellation Payments. It does not cover specific payment-related features inside CampSite.
How to Get Access to the CSIPay Reporting Portal
Follow these simple steps to request login credentials for the portal, which you can use for reconciliation, viewing chargebacks, and reviewing transaction history.
Step 1: Confirm You Are an Authorized User
Before requesting access, you must be an authorized user on your organization's merchant account.
Step 2: Send an Access Request Email
Open your email client and compose a new message to payments@campmanagement.com.
Use a clear subject line, such as "Request for CSIPay Portal Access".
Step 3: Provide the Required Information
In the body of your email, please include the following details for the individual who needs access:
- Full Name
- Email Address
Step 4: Wait for Your Credentials
Once the request is processed, new login credentials will be sent directly to the user's email address in a separate message.
Do You Also Need Access for ACH Payments?
If your organization processes ACH payments, you will need access to a separate portal called Zift.
To get access, simply mention this in your same email request to payments@campmanagement.com.
Example email text: "Hello, I am requesting CSIPay portal access for Jane Doe (jane.doe@email.com). We also process ACH payments and will require access to the Zift portal as well. Thank you."
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