1. Error Code 15: General Credit Card Decline
This is a generic decline from the cardholder's bank. To find the specific reason, run the Financial Dashboard > Credit Card Declines Report.
- Cause: Insufficient Funds / General Decline
- Solution: Ask the customer for a different form of payment.
- Cause: Expired Card
- Solution: Delete the existing card information completely, then re-add the card with the updated details.
2. Error Code 5: ACH Decline
- Cause: This error typically occurs when you re-attempt an ACH payment that has previously failed without first correcting the account information.
- Solution: Review your ACH Returns report to identify the original problem. Correct the customer's banking details before trying the payment again.
3. Error: "Account number must be an integer"
- Cause: The account number was entered with leading zeros (e.g., 00123).
- Solution: Remove any zeros from the beginning of the account number and re-enter it.
Note: This only applies to the account number, not the routing number.
Comments