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Phone Call Scheduling
Admin User Permissions
User Permissions (Phone Call Scheduling)
For general information on managing user permissions, please read our Admin user permissions article.
After the Phone call scheduling module is enabled for a user, you can grant the following permissions:
Basic
- Admin: Permission to add and manage call slots. Users with the "Campers: Edit" permission are permitted to add and remove credits on a per-camper basis from the Camper profile.
Admin
Phone Call Scheduling Overview
If your camp allows Campers to have scheduled phone calls with parents, you can use CampSite to manage phone calls schedules.
Setting up your phone call schedule consists of:
- Managing Call Credits
- Creating Call Slots
- Copying Phone Call Schedules
- Setting Blackouts
- Managing Admin Options
- Camper Profile Page View
In addition to managing your phone call schedule from the administrative side of CampSite, parents may also schedule phone calls from the Parent Dashboard.
To manage your phone call schedule, select Phone call scheduling from the Campers dropdown menu on the navigation bar.
Managing Call Credits
Call Credits refer to the number of phone calls each camper may have per session.
- Select the session you wish to create phone call slots for
- Click "Manage call credits..." to assign a standard number of phone call slots to all campers.
- Select the number of phone call slots each camper will have with Primary Parents and Divorced Parents during the session.
- Click "Save call credit amounts" to save
Creating Phone Call Slots
- Select the session for which you would like to create call slots
- Select the date within the session on which you would like to create call slots
- Click "+Add new call slots..."
- Select the phone call time
- Select the number of phone call slots available during this time (i.e. the number of Campers that can make a phone call during that time)
- Blackout by division or by bunk
- Click "Add new call slots"
The new call slot has been added. Click "+Add new call slots..." to add additional phone call slots for the day.
- Click to toggle camper details for the phone call time slot. This will display the camper's profile photo, division, bunk and phone number they should call.
- Click the printer icon to print a list of Campers assigned to this call slot with details about the call type and the number they should call.
- Click the yellow pencil to set blackouts during the phone call time slot.
Copying Phone Call Schedule
Phone call slots can be copied to another day within the session.
- Select the day from which you would like to copy
- Click "Copy this schedule".
- Select the dates within the session that you would like to copy the phone call slots to.
- Click "Copy schedule"
The green shading on the calendar will indicate that phone call slots are now available on the selected days.
Setting Blackouts
Blackouts can be set for Campers within selected divisions or bunks, preventing them from being scheduled for a phone call through the Parent Dashboard for a particular time slot. The blackout can be overwritten on the administrative side of CampSite through the Camper Profile should a camper need to be scheduled during the blackout.
Blackouts can be set for both new and existing tour slots.
Setting blackouts for new phone call slots
Click "+Add new call slots..."
- Select the phone call time
- Select the number of phone call slots available during the call time
- Click "+Blackout divisions / bunks..."
- Select entire divisions the blackout applies to
- Click "+Blackout by bunk..." to set blackouts for individual bunks
- Select individual bunks the blackout applies to
- Click Add new call slots.
The new phone call slot will be added. Hovering over the shaded corner will reveal blackout details.
Setting blackouts for existing phone call slots
To create a blackout click on the pencil under the time slot.
- Select which Division and Bunks the blackout applies to
- Click "Save blackout changes"
Gray shading in the corner of the phone call slot indicates that there is a blackout. You can view blackout details by hovering your mouse over the shaded area.
Note: Copying phone call slots that have a blackout will also copy the blackout.
Deleting Phone Call Slots
- Double-click the red minus sign within a call slot to remove a single slot
- Double-click the red minus sign to delete all phone call slots during the time period
Parent Dashboard
Parent Dashboard: Scheduling Phone Calls
If your camp is using the Phone Call Scheduling module, you can give parents the ability to schedule their camper's phone calls through the Parent Dashboard. If a parent needs assistance scheduling a phone call, you should walk them through the following steps:
Login to the Parent Dashboard and choose "Phone calls" from the navigation bar.
The parent's scheduled phone calls and remaining phone call credits are listed for each session in which the camper is enrolled. Primary parents (P1 & P2) cannot see phone calls scheduled for Divorced parents (D1 & D2), and vice-a-versa.
Click "Schedule this call..." to schedule a new phone call.
- Select date
- Select time slot
- Select phone number
- Click "Schedule call"
The new call is now scheduled. Parents may make changes to the phone call prior to the pre-phone call lockout period. During the pre-phone call lockout period, changes to phone calls must be made on the administrative side of CampSite.
- Double-click the red minus sign to unschedule the phone call
- Double-click the pencil to change the phone type or phone number
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