Admin user e-mail notifications (Campers + Families) – CampSite Support

Enable automatic email notifications when certain actions occur in CampSite.

Each admin user has their own email notification settings, so different users can receive different emails.
Note that only admin users with DB Management "Admin" permission have access to editing admin users (including their own account). If a user does not have DB Management "Admin", another admin user must edit their email notifications for them, following the steps below.

To access a user's email notification settings, double click the 3 dots to expand the user's account settings and then navigate to the "E-mail notifications" section.

Notifications are categorized by type/module - click each category to expand the email notifications relevant to that module.

Family Email Notifications

Family form submissions

New camper leads

Receive an email notification each time a new family is created in your CampSite database.

This notification is sent when families create their own account, or when an admin user adds the family into the database manually.

Via the New Family Enrollment form

Via the Request for Info form

Via an admin user

Enrollment form submissions

Receive an email notification each time a camper submits the enrollment form.

The body of the email will include camper and family information, plus which enrollment option(s) the camper requested. Green text indicates that the requested options are available; orange indicates that they're waitlisted.
This notification is only triggered for camps using manual enrollment processing mode, whenever a camper submits the enrollment form.
If you're using automatic enrollment processing mode, enable the 'Camper enrollment' email notification instead.

Camper enrollment

Receive an email notification each time a camper is approved for enrollment.

For camps using manual enrollment processing mode, this notification is sent when an admin user approves a camper's enrollment request or manually enrolls a camper.
For camps using automatic enrollment processing mode, this notification is sent when a camper submits the enrollment form (whether they're enrolled or waitlisted), or when an admin user manually enrolls a camper.
The body of the email will indicate whether the enrollment was completed via the Parent Dashboard or via an admin user.

^{An example of how the 'Camper enrollment' notification reads for parent-driven enrollment.}

^{An example of how the 'Camper enrollment' notification reads for admin-driven enrollment.}

Camper session changes

Receive an email notification each time an admin user changes a camper's sessions using the "Manage Sessions" tool.

Camper unenrollment

Receive an email notification each time an admin user unenrolls a camper using the Unenrollment Wizard.

Camper form submissions

Receive an email notification each time a camper submits or re-submits a camper form via the parent dashboard.

This notification is not triggered when an admin user manually completes a form on the parent's behalf.

^{When a camper submits a form for the first time, the notification reads "X form submitted by [Camper]".}

^{When a camper}^re^{-submits an editable form, the notification reads "X form updated by [Camper]".}

Additional options purchase

Receive an email notification each time a camper purchases enrollment extras after they've already submitted the enrollment form.

To learn more about how parents purchase extras after enrollment, click here.

Family Notifications

Family form submissions

Receive an email notification each time a family submits or re-submits a family form via the parent dashboard.

When families submit the form for the first time, the email notification will read as "X form submitted by [Family]"
When families re-submit an editable form, the email notification will read as "X form updated by [Family]"
This notification is not triggered when an admin user manually completes a form on the family's behalf.

^{When a family submits a form for the first time, the email notification reads "X form submitted by [Family]"}

^{When a family}^re^{-submits an editable form, the email notification reads "X form updated by [Family]"}