A refund represents payment that your camp returned to a family.
To transact an electronic refund via your camp's payment gateway, you can either return a previous payment that the family already made or create a new (custom) refund transaction. Refunds to credit cards typically take 7-10 business days to process, but can take longer depending on the family's financial institution.
To record that a non-electronic refund was issued to the family (already transacted outside of CampSite, like by cash or check, for example), use the "New refund" button.
In this article, learn how:
Creating a Refund
To watch a short tutorial video on how to issue a refund, click here.
Refunds are created within the Financial tab of the family's profile page (under the Transactions sub-tab, below the "Payments, Credits, and Refunds" section).
Please note: If a family is receiving a refund because they're no longer responsible for paying certain charges, note that those charges (and discounts) must also be reversed from the family's account. Click here to learn how to reverse charges and discounts in addition to refunding payment.
Return a Previous Payment
To return a credit card or checking account payment that the family previously made, locate the payment and open the transaction details by double clicking the info icon.
A pop-up window will open with the full transaction details. At the bottom of the pop-up window, click the "Refund the full ... payment" button.
Next, click "OK" to confirm the refund. This will initiate a refund transaction for the full payment amount back to the original payment method.
Create a "New Refund"
To transact a custom/"partial" credit card refund, or to record a non-electronic refund, click to create a "New refund."
- You cannot issue a partial ACH refund. To refund via ACH, you must return the original payment in full following the steps above.
- Camps using Authorize.net as their payment gateway cannot issue credit card refunds using the "New refund" button; they must issue a partial refund within the original credit card payment. Scroll down for details.
In the pop-up window, provide the transaction details for the refund.
- Assign a date to the transaction.
- Choose a payment schedule to refund (select the same schedule that their original payment was towards).
- Choose a method for the refund.
- Choosing 'credit card' will transact this refund via your payment gateway to the credit card selected, once you submit this window. If you do not see 'credit card' as an option, you need to enable partial credit card refunds in your database financial settings.
- Choosing a non-electronic method will record this refund in CampSite without transacting it via your gateway.
- Type the amount of the refund.
- Determine the (transaction) category breakdown for the refund:
- Select a transaction category (this should be the same category assigned to the payment(s) being refunded).
- Enter how much should be allocated towards the category selected. If you're only selecting one category, enter the full refund amount here.
- Optional: Enter a description.
- Optional: Add another breakdown (to allocate the refund towards multiple transaction categories).
- Specify how to allocate the refund towards the payment schedule selected above:
- To apply the refund towards an open invoice, enter the refund amount in the 'Amount' box next to that invoice date.
- If the family does not have an open invoice, enter the refund amount in the 'Amount' box next to 'No invoice.' The refund will be evenly applied across all invoices when they're generated in the future.
- Click Submit to create the refund transaction.
For electronic refunds, the refund transaction will be initiated as soon as the "submit" button is clicked.
Reverse or Delete a Refund
The CampSite Support team is able to void refunds for you if you use Constellation Payments as your payment gateway provider. If you’re not using Constellation Payments, you must contact your payment gateway directly to request a void.
Reversing or deleting a refund allows you to remove the refund from calculating towards the family's account balance in CampSite, in the case that the transaction did not actually occur.
To learn how to reverse or delete a transaction, please click here.