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Merging Duplicate Camper Accounts

This article explains how to merge duplicate camper accounts within a family. If you have duplicate family accounts that need to be merged, follow these instructions instead.

If a family has created duplicate accounts for their camper, CampSite's "Merge Tool" allows you to merge the duplicate campers together while preserving the data from both accounts.

Important information regarding the merge process:

The Merge Tool merges accounts by copying the data from one of the camper's accounts (called the “source” account) into the camper's other account (called the “destination” account), so that the destination account includes all data from both accounts. Then, the source account is deleted so that only the destination account remains.

Certain data fields in CampSite can only contain one piece of data (e.g. first/last name, date of birth, question responses, form submissions, etc). In that case, if both of the camper's accounts have data for a field that can only hold one piece of data, CampSite will ignore the source camper's data and keep only the destination camper's data for those fields.

That said, during the merge process, you'll specify which of the camper's accounts will serve as the "source" and which as the "destination". This will then determine which data will be kept for fields that cannot hold more than one data entry.

Please also note that we cannot "undo" a merge that was completed incorrectly, so proceed with caution!

Completing the Merge

To begin, navigate to the family profile that contains duplicate campers.

Click the Action Menu to select “Merge into another family”.

  1.  For the "Destination Family ID," enter the family’s ID number (i.e. the same ID number listed at the top of the page).
  2. Click “Continue to next step.”

Next, you'll be presented each camper account within this family.

On the left, identify which camper account you would like to designate as the "source account" (click each camper's name to open their profile and review their accounts as needed). Note the ID numbers to distinguish which camper is which.

When you've identified the source camper, click the dropdown menu to the right that currently says "Do nothing with this camper" and instead, select the destination camper.

The Merge Tool will now show that the source camper will being merged into the destination camper. When the merge is complete, the source camper's data will be copied to the destination camper, and the source camper will be deleted.

Finally, you'll need to:

  1. Carefully read "How this merge tool works" to make sure you've designated the source/destination campers correctly
  2. Check mark that you've read and understand the implications.
  3. Click "Complete merge" to finalize the merge process.

Again, we cannot "undo" a merge, so please proceed with caution!

 After the merge is complete, you'll be redirected to the family's profile again, now containing a single account for the two campers that have been merged.

If both of the duplicate campers were enrolled for the same session(s) prior to the merge, navigate to the Financial tab of the family's profile to reverse any duplicated charges/refund any duplicate payments, if applicable. 

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