Camps using Constellation Payments for their payment gateway can cancel same-day credit card and ACH payments/refunds using CampSite's "void" feature.
After successfully voiding the transaction, CampSite will automatically reverse the transaction with the reversal reason indicating that the transaction was voided.
Note that transactions can only be voided before being settled by Constellation that evening. To learn more, read "When can I void transactions?" below.
When can I void transactions?
A transaction can be voided until it's been settled. Constellation settles transactions in mass at the end of each day, which means a transaction can be voided on the same day it was created, before being settled by Constellation that evening.
If you attempt to void a transaction that cannot be voided because it's already been settled, you'll receive an error message stating "Referenced transaction is not found..." Read What do I do when a transaction can't be voided? for more help.
Which financial permissions allow a user to void transactions?
A user must have Financial Read; Create Payments; Create Refunds; and Reverse + Void Transactions permissions (as shown above) in order to have access to the "Void transaction" feature for payments and refunds.
To learn more about user permissions, click here.
How do I void transactions?
Use the "Void transaction" button that appears in the transaction details window of each credit card and ACH transaction on a family, guest, or group profile page.
- Go to the profile page for the relevant family, guest, group, or donor
- Open the Financial tab
- Locate the payment/refund and double click the info icon to open the transaction details
- Click the Void transaction button
- Provide a reason for the void and submit
Once as a transaction is successfully voided, CampSite will automatically reverse the transaction with the reversal reason indicating that the transaction was voided.
Donors
To void payments on a donor's profile, use "Void" button in the Actions column for both general donations and payment requests.
What do I do when a transaction can't be voided?
If a transaction can't be voided because it's already been settled, you can correct the transaction by creating another transaction.
- If it's a payment that can't be voided, create a new refund for the payment to return the necessary funds. Click here to learn more about creating refunds.
- If it's a refund that can't be voided, create a new payment to take back the amount of money that should not have been refunded. Click here to learn how to post a payment.
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