Why use Walkie?
To help you get the most out of CampSite whenever you need it, we’ve introduced a AI Support Assistant located in the bottom right corner of your instance. This tool provides instant, 24/7 access to our entire Knowledge Base, allowing you to troubleshoot and find articles without manual searching—even outside of standard business hours.
While this assistant is a convenient new resource for quick answers, it is entirely optional; our human support team remains available via email as always.
Tips For Success With Walkie
Tip 1: Start with clear ideas - Before asking a question, think about the specific result you want and try to work backward. For example, instead of a vague statement like "I want more options at our camp.", use structured guidance like "If I would like to build a new set of enrollment options for my camp, where should I begin?"
Tip 2: Speak directly to Walkie - Write out your questions and statements as if you're talking directly to a co worker, telling the system exactly what to do. For example, you could say "Tell me how to make a new payment schedule in CampSite".
Tip 3: Provide context and examples - Use words like "if," "when," and "then" to define conditions. For example: "If I need to adjust pricing, should I first check on tuition plans or payment schedules? If I want this to change how much a family owes going forward, do I need to work on each family profile?"
Tip 4: Keep topic focused - Try to keep questions to a single topic at a time. Asking "How do I make a new session for camp?" may provide a simpler and more direct answer than asking "How do I make sessions, enrollment options, payment schedules, and coupon codes?" all at once.
What Walkie Can't Assist With
While Walkie is highly trained expert using our detailed Help Center guides, they cannot see specific families in your database. Instead of asking Walkie "The Paulson family makes payments but they still owe money somehow, why?" ask Walkie instead "I have a family who still has a balance despite making regular payments, can you help me understand why this is happening?"
Walkie knows a great deal about CampSite, and they are going to be looking for key terms in your questions to assist you. They will be most helpful when you use CampSite specific terminology whenever possible. For example: your camp may call your individual weeks of camp from Step 2 of the Camper Setup Wizard "Programs", but in CampSite that term would be known to Walkie as "Sessions". Calling your camp options by their CampSite titles will help you to get to your answers quicker!