Due to consumer privacy laws, before you can send texts to a parent or staff, they must first provide consent for you to text them by "opting in" to text messages from your camp. There are several different ways parents/staff can opt-in.
When Creating Their Account
Parents can select to opt-in to text messages when they first create their account for the Parent Dashboard (via the Request for Information or New Family Enrollment Form). Upon selecting to opt-in and submitting the form, the parent will be sent a text message asking them to join text messaging with your camp. In order to complete the opt-in process, they must reply YES to this text message.
To add a text messaging opt-in prompt to your Request for Info and New Family Enrollment forms, visit Step 1 of the camper Setup Wizard and set "Present text messaging opt-in?" to Yes.
Via the Parent Dashboard
After logging into the Parent Dashboard, parents can access the “My Account” page to opt in to text message notifications. To opt-in from here, parents need to select the 'opt in to text message notifications' for their specific account, click 'save changes' at the bottom of the page, and then respond YES to the text message they receive asking them to confirm if they'd like to opt-in to text messages from your camp.
Prompted by an Admin
Admin users can send an opt-in request to a parent's cellphone by going to the family's profile page and double clicking the cellphone icon next to the parent's phone number. Upon sending the opt-in request, the parent will be sent a text message asking them to join text messaging with your camp. In order to complete the opt-in process, they must reply YES to this text message.
Admin users can also merge an opt-in link into an email message to the family. After the parent clicks their opt-in link, the parent will be sent a text message asking them to reply via text in order to join text messaging with your camp. Once they reply, they'll be opted in.
To merge an opt-in link into the body of your email, click 'add merge field' and select the Family Info tab.
Next, scroll down to the Text Messaging Opt-In URLs section. Each parent (primary or divorced) has a unique URL they need to click, so make sure to select the appropriate opt-in URL depending on which parent(s) you're emailing. If a parent clicks a link that's not meant for them (e.g. P1 clicks the opt-in link for P2), the opt-in will not be successful.