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COVID-19 FAQ's

How do I turn off enrollment?

Stop enrollment for all of your enrollment options by removing the Enrollment page of the Parent Dashboard. Navigate to Admin>Campers>Setup wizard>Step 8: Enrollment form setup.

Under General options, the first two settings determine if the Enrollment page is enabled for new and/or returning families.

To disable all families from enrolling, set both of these settings 'No' and then click 'Save changes' at the bottom of the page. Upon saving, the Enrollment page of the Parent Dashboard will be removed immediately.

To stop enrollment for some but not all enrollment options, archive the relevant options from your enrollment form (via Step 9 of the Camper Setup Wizard).

Important Notes:

  • Stopping enrollment prevents additional campers from enrolling, but does not unenroll campers who already enrolled. To remove campers who already enrolled, unenroll each camper.
  • When the Enrollment page is disabled, families will still be able to fill out the New Family Enrollment Form to create an account for the Parent Dashboard, but they wont be able to proceed through the enrollment process.

Is there a way to mass unenroll campers?

There is not a way to mass unenroll campers in CampSite. We understand that this is not ideal in the current circumstances, but to ensure accuracy due to the many variables involved (including financials), admins must unenroll campers individually.

Are credits automatically rolled over to next year during the rollover process?

No. A familys' balance, whether positive (due to unpaid amounts) or negative (due to a credit), is considered a value specific to that year, so balances are not rolled over to next year during the rollover process. In order to apply a family's payment in 2020 as a credit for 2021, an admin user needs to manually credit the family's 2021 balance and then reverse the original payment under 2020.

How do I credit a family’s balance to the following year?

To credit a family's balance:

  • Access the Financial Transactions tab of the family's profile page.
  • Select the 2021 year, and then click to create a new credit. For the amount, enter the amount of payment the family wishes to rollover from 2020.
    • Note that families will not have a 2021 financial record until you have completed at least Step 1 of the Rollover Wizard.
  • Next, access the family's 2020 transactions and reverse (not refund!) the payment(s) that were credited to 2021.

Note that if you apply a credit before the family enrolls, and the family goes onto a payment schedule upon enrolling, the credit will not be applied to their payment schedule automatically. With that, an admin will need to update the credit and place it onto the family's payment schedule (so that their future invoices reflect the credit).

How do I apply some (or all) of a family's payment as a donation to our camp?

When a family wants to donate all of their 2020 payments:

  • Reverse all of their original 2020 charges.
  • Add a new charge worth the amount the family wants to donate to your camp this year.

When a family wants to donate some of their 2020 payments, then get a refund for the rest:

  • Reverse all of their original 2020 charges.
  • Add a new charge worth the amount the family wants to donate to your camp this year.
  • Issue a refund for the exact amount they want returned.

When a family wants to donate some of their 2020 payments, then credit the rest to 2021:

  • Reverse all of their original 2020 charges.
  • Add a new charge worth the amount the family wants to donate to your camp this year.
  • Create a new credit towards next year, worth the exact amount they want to roll over. For instructions, read the above FAQ on "How do I credit a family’s balance to the following year?"

Can parents use credits to “pay” for a new enrollment?

Currently, credits do not display on the enrollment form, meaning families with a credited balance will still be required to pay the standard amount that you require at the time of enrollment (whether you require a minimum deposit or payment in full).

If families wish to pay for enrollment using their credit, you can:

  • Have an admin user manually process the campers enrollment so they can control exactly how much the family is debited when the camper is enrolled.
  • Configure a $0 deposit to allow families to enroll without paying anything up front. The family's credit would then apply to their remaining balance due after enrollment.
  • Create a custom payment method** for allowing parents to indicate that they want to pay using their credit/negative balance.

**Note: Custom payment methods will only display during enrollment if you are in Manual enrollment processing mode. Enable Manual enrollment processing by navigating to Admin>Campers>Setup wizard>Step 8: Enrollment form setup. Read our Enrollment Requests article to learn more about processing enrollment manually.

How much does it cost to issue refunds in CampSite?

CampSite does not charge for processing transactions, but your payment gateway typically charges processing fees on each electronic transaction (i.e.by credit card or checking account). To confirm the amount of those processing fees, please contact your payment gateway provider directly.

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