CampSite has 3 options to 'correct' a payment - refund, reverse, or delete - depending on the situation and the desired outcome.
Important Note: The only way to STOP a credit card or checking account payment from processing is by voiding it from your payment gateway. Please click here to learn how to void transactions.
Refunding a payment returns money back to the customer. This is typically used when the customer has overpaid, or has cancelled their enrollment/registration. To learn more about issuing refunds, please click here.
Reversing a payment does NOT return money back to the customer, but removes the payment from calculating towards the family's account balance. Admins may still access the original payment details via the family's profile, and may also un-reverse the transaction later if needed. Financial reports will reflect both the original payment plus the reversal. Common scenarios include a payment that you had voided from your payment gateway; a checking account payment that was returned unsuccessful; or a payment that you credited to another year.
Deleting a payment also does NOT return money back to the customer and removes the payment from the family's account entirely. As opposed to reversing, deleting a payment removes the original payment details from your database, and deleted payments cannot be undeleted. Deleting payments is not a common scenario, but could be used to remove a check payment that was recorded on the wrong family, for example. Deleted payments will not appear on any financial reports, except for the Deleted Transactions report.
Overall, reversing the payment is typically a better option if you wish to retain a record of the original payment details.
Stopping an electronic payment
In order to stop a credit card or checking account payment from processing, the transaction must be voided from your payment gateway before it gets processed.
For camps using our preferred payment gateway (Constellation Payments), the CampSite Support team can void payments/refunds for you if you contact us on the same day the transaction was created, before 8:30pm ET (Monday to Friday). Call us at 516-900-5532 or email firstname.lastname@example.org. You can also contact Constellation's Support to request a void by calling 1.888.244.2160.
If you're not using Constellation Payments, CampSite Support does not have the ability to void transactions for you, so you must contact your payment gateway directly to request a void.