CampSite has 3 options to 'correct' a payment - refund, reverse, or delete - depending on the situation and the desired outcome.
Important Note: If you wish to stop a credit card or checking account payment from processing, the payment must be voided. 'Reversing' and 'deleting' will not stop a payment from processing or return funds to the family.
Click here to learn how to void transactions.
Refunding a payment returns money back to the customer. This is typically used when the customer has overpaid, or has cancelled their enrollment/registration. Refunds to credit cards typically take 7-10 business days, but can take longer depending on the cardholder's financial institution. ACH/E-check refunds typically take 1-3 business days, and can only be refunded for the full amount of original payment.
Reversing a payment does NOT return money back to the customer, but removes the payment from calculating towards the family's account balance. Common scenarios include a check payment that 'bounced'; a checking account payment that was returned for insufficient funds; a payment that you credited to another year. When a payment is reversed, an admin user may still access the original payment details. Financial reports will reflect both the original payment plus the reversal.
Deleting a payment also does NOT return money back to the customer, but removes the payment from the family's account entirely. As opposed to reversing the payment, deleting permanently payment removes the original payment details from your database. A common scenario for deleting is when an admin accidentally enters a check payment to the wrong family's account. When a payment is deleted, the original payment details are permanently removed from your database and the payment will not be generated onto any financial reports.
Overall, reversing the payment is typically a better option as it retains the record of the original payment details in CampSite.
Stopping an electronic payment
In order to stop a credit card or checking account payment from processing, the transaction must be voided from your payment gateway.
For Constellation Payments customers - CampSite Support is able to void transactions for you, if you submit a request on the same day the transaction was created (i.e. before the transaction has been settled by Constellation). Support can be reached by emailing firstname.lastname@example.org or calling (516) 900-5532 (Monday to Friday, 8:30am-8:30pm EST).
Camps who are not using Constellation Payments must contact their payment gateway provider directly to request that a transaction be voided.