CampSite has 3 options to 'correct' a payment - refund, reverse, or delete - depending on the situation and the desired outcome.
Refunding a payment returns money back to the customer. This is typically used when the customer has overpaid, or has cancelled their enrollment/registration. Refunds to credit cards typically take 7-10 business days, but can take longer depending on the cardholder's financial institution. ACH/E-check refunds typically take 1-3 business days, and can only be refunded for the full amount of original payment.
Reversing a payment does NOT return money back to the customer, but removes the payment from the family's account. As such, the payment no longer calculates towards their balance nor displays on their statement. A common scenario is a check payment that 'bounced' or a checking account payment that was returned for insufficient funds. When a payment is reversed, an admin user may still access the original payment details. Financial reports will reflect both the original payment plus the reversal. Also, the act of reversing a credit card or checking account payment does not stop the payment from being processed by your payment gateway. To stop a payment, it must be voided.
Deleting a payment also does NOT return money back to the customer, but removes the payment from the family's account. As such, the payment no longer calculates towards their balance nor displays on their statement. As opposed to reversing the payment, deleting permanently payment removes the original payment details from your database. A common scenario for deleting is when an admin accidentally enters a check payment to the wrong family's account. Also, the act of deleting a credit card or checking account payment does not stop the payment from being processed by your payment gateway. To stop a payment, it must be voided.
Overall, reversing the payment is typically a better option as it retains the record of the original payment details in CampSite.
Voiding an electronic payment or refund
In order to stop a credit card or checking account transaction from processing, the transaction must be voided from your payment gateway.
Constellation Payment Gateway customers may contact CampSite Support to request to have a payment or refund voided, if they make their request on the same day the transaction was created (i.e. before the transaction has been settled by Constellation). Support can be reached by emailing email@example.com or calling (516) 900-5532 (Monday to Friday, 8:30am-8:30pm EST).
Camps who are not using Constellation for their payment gateway must contact their payment gateway provider directly to request that a transaction be voided.