Refunding, reversing and deleting payments

CampSite has several options to 'correct' a payment, depending on the situation and the desired outcome.

Refunding a payment returns the amount of the payment back to the customer. This is typically used when the customer has overpaid, or has cancelled their enrollment. Refunds to credit cards typically take 7-10 business days, but can take longer depending on the cardholder's financial institution. ACH/E-check refunds typically take 1-3 business days, and can only be refunded for the full amount of original payment.

Reversing a payment does NOT return money back to the customer - it should be used when the original payment was not valid. A common scenario is a check payment that 'bounced' or was returned for insufficient funds. Reversing creates more of a 'digital paper trail' within CampSite as Financial reporting will show both the original payment and the reversal.

Deleting a payment completely removes the payment from CampSite. This should only be used in exceptional circumstances, as it removes the payment from all financial reporting as well. Reversing the payment is typically a better option as it retains the record of the original payment in CampSite. 

Deleting a payment does NOT void the payment or negate the transaction from completing. To negate a transaction, it needs to be voided. Payments/refunds processed over the Constellation Payment Gateway can be voided by a member of CampSite's Support team if you request the void on the same day the transaction was posted.

To void a payment, email or call (516) 900-5532 on the same day with the transaction details ready.

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