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Refunding, reversing and deleting payments

CampSite has several options to 'correct' a payment, depending on the situation and the desired outcome.

Refunding a payment returns the amount of the payment back to the customer. This is typically used when the customer has overpaid, or has cancelled their enrollment. Refunds to credit cards typically take 7-10 business days, but can take longer depending on the cardholder's financial institution. ACH/E-check refunds typically take 1-3 business days, and can only be refunded for the full amount of original payment.

Reversing a payment does NOT return money back to the customer, but removes the payment from the family's account so that the payment no longer calculates towards their balance nor displays on their statement. A common scenario is a check payment that 'bounced' or a checking account payment that was returned for insufficient funds. When a payment is reversed, an admin user may still access the original payment details. Also, financial reports will reflect both the original payment plus the reversal.

Deleting a payment also does NOT return money back to the customer, but removes the payment from the family's account so that the payment no longer calculates towards their balance nor displays on their statement. As opposed to reversing the payment, the original payment details are permanently removed and can no longer be access by an admin user; Financial reports will also no reflect the original payment. Reversing the payment is typically a better option as it retains the record of the original payment in CampSite. 

Note: Constellation Payment Gateway customers may contact CampSite Support to have a payment stopped if you contact Support on the same day the payment was created.

To void a payment, email support@campmanagement.com or call (516) 900-5532 on the same day with the transaction details ready.

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