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Mass Resetting Parent or Staff Dashboard Passwords

If you've imported families or staff into your database, you've created Dashboard accounts for them on their behalf. 

To grant them access to their accounts in mass, you can assign them each a (unique) temporary password and send them their login credentials via mass email. Parents will receive 2 emails: the first containing a custom message from your camp, and the second an autogenerated email that contains their temporary password and the link to access your camp's Dashboard. 

Mass emails are sent from an Advanced Report, so the first step is to create a report containing every family or staff person you wish to email.

Create an Advanced Report

To begin, navigate to the Campers or Staff dropdown menu on the navigation bar and select "Advanced Reports."

Resetting Parent Dashboard Passwords

 
Create a report that contains all the campers whose parents you wish to provide with a Parent Dashboard password (or, all Staff).

Next, click the "E-mail" button in the Advanced Reports toolbar to mass e-mail all parents/staff.

 

If you're setting passwords for parents, you'll need to select the option to send an e-mail to all families.

Compose Your E-mail

Next, compose your custom e-mail message. This will be the first of 2 emails parents will receive. In this message, you can convey that a Dashboard account was set up for the recipient on their behalf, and explain that they'll receive their password and the Dashboard link in a second email (which is sent right after your present message is sent). 

The recipient should use their email address (to which you sent this message) and the temporary password in order to log in.

See above for an example of what your custom e-mail message could convey.

Trigger the Password Reset

Next, in the "Send e-mail" section, click to "Reset Dashboard passwords..."

 Checkmark which recipients you wish to reset the passwords for, and then click to "Send e-mail."

 

Once you click "Send e-mail," your recipients will receive 2 e-mail messages - the current message you just drafted, and then a second e-mail that CampSite autogenerates with a link to your Dashboard plus their temporary password.

See above for an example of the 2nd email that CampSite will autogenerate.

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