Passwords can be reset for multiple parents or staff at once via mass email. Compose your message explaining that the recipient is receiving a new password, and then before clicking to "Send e-mail", click the link that says "Reset Parent Dashboard passwords..." / "Reset Staff Dashboard passwords..." Checkmark the appropriate box(es) underneath.
Upon sending your message, CampSite will reset every recipient's password and deliver (2) emails to them: the message you composed, plus a second email containing their new password and the link to your camp's Dashboard.
Mass password resets are typically completed after a camp imports families/staff into their database in order to give those individuals access to their account for the Parent/Staff Dashboard.
1. Create an Advanced Report
To begin, navigate to the Campers or Staff dropdown menu on the navigation bar and select "Advanced Reports."
Create a report that contains all the campers whose parents you wish to provide with a Parent Dashboard password (or, all Staff).
Next, click the "E-mail" button in the Advanced Reports toolbar to mass e-mail all parents/staff.
To reset passwords for the Parent Dashboard, you'll need to select the option to send an e-mail to all families.
3. Compose your e-mail
Next, compose your custom e-mail message. This will be the first of 2 emails parents will receive. In this message, you can convey that a Dashboard account was set up for the recipient on their behalf, and explain that they'll receive their password and the Dashboard link in a second email (which is sent right after your present message is sent).
The recipient should use their email address (to which you sent this message) and the temporary password in order to log in.
See above for an example of what your custom e-mail message could convey.
4. Trigger the Password Reset
Next, in the "Send e-mail" section, click to "Reset Dashboard passwords..."
Checkmark which recipients you wish to reset the passwords for, and then click to "Send e-mail."
Once you click "Send e-mail," your recipients will receive 2 e-mail messages - the current message you just drafted, and then a second e-mail that CampSite autogenerates with a link to your Dashboard plus their temporary password.
Password Email Example
See above for an example of the 2nd email that CampSite will autogenerate.